Fast and Process Focused-Service Management Software OTRS 3.2 released

January 2013

Free OTRS Help Desk Software connects process and service management   Cupertino, CA, January 29, 2013: OTRS Group, the vendor and world’s leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM, announces the stable release of OTRS Help Desk 3.2 and

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OTRS AG registers Order Entry Record in the third quarter of 2012

October 2012

Open Source business model gains acceptance in times of crisis   Increase of Order Entry about 42 percent in comparison to last year’s quarter (2012: 1,147,008.50 EUR) Increase of new business with Support contracts about 100 percent Open Source business model proves to be stable in times of crisis   Bad Homburg, October 17, 2012:

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OTRS AG appoints Sabine Riedel to the Managing Board

July 2012

Sabine Riedel is member of the Managing Board of the OTRS AG, effective immediately She is responsible for the areas of Marketing and Human Resources   Bad Homburg, July 5, 2012: Sabine Riedel has been appointed to the Managing Board of the OTRS AG with immediate effect. OTRS AG is the vendor and the world’s

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OTRS AG publishes annual statements for 2011 with a revenue increase of about 6.3 percent

May 2012

Revenue increased about 6.3 percent, up to 4.25 million Euro (2010: 4.0 million Euro) EBITDA improved to plus 63k Euro (2010: minus 100k Euro) Downloads increased about 11.5 percent, up to 1.2 million Perspective for 2012: Growth of the business area “Managed Services” and the key markets Brazil and Australia   Bad Homburg, May 24,

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OTRS Continues Expansion with New Netherlands Subsidiary

June 2010

OTRS B.V. to Support Growing Benelux Presence   June 14, 2010 — OTRS (www.otrs.com), the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the opening of its new headquarters in Leiden, The Netherlands, to serve its expanding presence in the Benelux region. Establishment of OTRS B.V.

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OTRS in Major Latin American Expansion

May 2010

Opens Mexico City HQ and Jalisco Development Lab; Names Managing Director for Latin America   May 5, 2010 — OTRS, the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the opening of its new Mexico City headquarters and Jalisco development lab, together with the appointment of

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OTRS Names Paul Salazar to Manage International Expansion

April 2010

New General Manager to Grow North American Presence and Worldwide Sales   April 14, 2010 — OTRS, the world’s leading provider of open source Service Management and ITSM solutions, today announced the appointment of Paul Salazar as the General Manager of OTRS Inc.. Mr. Salazar will apply his wealth of experience in global markets to

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((otrs)) to be Listed at the Stock Exchange on Dec 23, 2009

December 2009

((otrs)) to be Listed on the Open Market with 1,85 Mil. Shares.   December 22, 2009 — OTRS AG, the largest service provider and developer for the world’s leading open source service-desk system, OTRS, will be listed on December 23, 2009. The ((otrs)) group – made up of OTRS AG and its 100% subsidiary company

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