September 2017

September 2017

Tech-Talk How to Connect OTRS with GitLab The GitLab Connector is highly useful in software development companies, allowing the customer service team to use OTRS for customer requests and the development department to use GitLab for maintaining the source code, working on open issues and more. Both teams are linked through the connector and joint

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August 2017

August 2017

Tech-Talk Connect OTRS with ServiceNow This month, you will find a fresh “how-to article” about a new ServiceNow Connector in the OTRS Blog. With the help of the OTRS Business Solution™ and the ServiceNow API, we’ve connected our Service Management Solution to the ITSM Tool ServiceNow, which allows you to easily exchange tickets and attachments.

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July 2017

July 2017

Tech-Talk Connect OTRS with the Cloud Based Support Software Zendesk In the last months’ newsletters, we presented our technical blog posts on how to connect OTRS with the agile incident management solution PagerDuty and the free, web based project management software Redmine. This time, we took a closer look at the cloud based support software

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June 2017

June 2017

Tech Talk How to Connect OTRS with the Free, Web-Based Project Management Software Redmine The project management software Redmine is used around the world for large-scale projects. With its various functions, it’s used in many project areas, such as user and project management, wikis and discussion forums, ticket management and document storage.   This month,

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May 2017

May 2017

IT Security Was “WannaCry” Avoidable? A Wake-Up Call for IT Security Departments In May, the media reported one of the biggest ransomware cyber-attacks in history. The European Union’s law enforcement agency Europol wrote on Twitter that the ransomware “wannacry” was an attack at an “unprecedented level”, which infected countless private and corporate computers running on

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April 2017

April 2017

Tech-Talk A First Look at the Upcoming OTRS 6 Features The next major OTRS release is in its development phase. And although the release date of OTRS 6 and the new features it will bring are still a secret, our developers who work every day on the release were so excited about some of the

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March 2017

March 2017

Tech-Talk IP Security Reputation Check with the Information Floater There are many threats on the web, one of which is opening emails with links to unknown websites. Phishing-mails often lead to malware, ransomware or other malicious software that infects your system and threatens your data security.   Abuse teams, cyber security teams or mail server

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February 2017

February 2017

OTRS Expands to Singapore! Thanks to our strong international focus, we’re continuing to grow this year in different markets all over the world. We are ceaselessly investing in order to bring high quality OTRS services to our customers, and this is why we are proud to announce our new OTRS subsidiary: OTRS ASIA Pte. Ltd.

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January 2017

January 2017

Tech-Talk Discover technical topics related to OTRS on the OTRS Blog. To start the year, our experts have published 6 brand new blog posts and the blog has received a fresh new design. Browse through a total of 85 blog posts in the categories administration, usage scenarios, best practices, consulting, development, modifications and much more.

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December 2016

December 2016

Thank You for a Fantastic Year! That Was Our 2016 2016 was a fantastic year with many milestones in the history of our company, software and community. At the beginning of the year we opened our subsidiary in São Paulo, Brazil, with a well-attended event where we were able to welcome both existing customers and

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