OTRS Group is launching a new version of its service management suite

Nov 2016

OTRS 5s supports service management with integrated scheduling and deployment planning, encryption, and video communication at the click of a mouse Oberursel, NOV 1, 2016 – OTRS Group, the vendor and world’s leading provider of the open source service management suite “OTRS”, is launching the new version of its software today: OTRS 5s. OTRS 5s

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OTRS AG and OTRS 5s bring the feature “EasyConnect” for voice and video communication

Oct 2016

Oberursel, OCT 11, 2016: OTRS AG (WKN A0S9R3), the vendor and world’s leading provider of the open source help desk software “OTRS”, including the supplementary IT-Service Management Module “OTRS::ITSM”, uses the established W3C standard WebRTC for its feature EasyConnect in order to make communication more professional in real time, directly in the OTRS browser window.

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OTRS AG presents: Ready2Adopt – The process-template and web-service feature of the new OTRS 5s

Sep 2016

Oberursel, SEPT 20, 2016: OTRS AG (WKN A0S9R3), the vendor and world’s leading provider of the open source help desk software “OTRS”, including the supplementary IT-Service Management Module “OTRS::ITSM”, presents another feature from OTRS 5s – available on Nov. 1st – with import-ready process templates and a series of useful connectors. Many of our daily

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OTRS Group announces First Customer Support Software Training Course in Argentina

Apr 2016

OTRS Group, the customer support software giant announces its first training course, for its customer support software OTRS, for clients in Argentina. Starting May 9, 2016 the company will showcase to users how to increase their customer support staff’s efficiency through a dedicated four day programme. Buenos Aires, Argentina, 26 April, 2016: OTRS Group, the

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OTRS Group and Proline Launch “OTRS Simple Service Management Delivery” Event in Bangkok

Apr 2016

Service management software provider OTRS Group, together with appointed business associate Proline, will host the “OTRS Simple Service Management Delivery” event on April 28, 2016 in Bangkok, Thailand. Bangkok, Thailand, April 19, 2016: OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, today announces the new “OTRS Simple Service Management

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OTRS Group Presents OTRS Business Solution™ 5 at “The Ultimate Service Management Delivery and Approach” Event in Malaysia

Apr 2016

“The Ultimate Service Management Delivery and Approach” event, hosted by service management software provider OTRS Group and information security company Infowatch, takes place on April 21, 2016 in Kuala Lumpur, Malaysia. Kuala Lumpur, Malaysia, April 15, 2016: OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions, today announces the upcoming

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OTRS Group Announces English Ticketing System Training in Germany This April

Apr 2016

On April 18-21, 2016, OTRS Group will host a four-day administrator training session featuring the open-source and cloud-based ticketing system. The first of only two English training sessions in 2016 in central Europe, the sessions will teach IT professionals the best practices for OTRS configuration and administration. Straubing, 04.04.2016 +++ OTRS Group, the world’s leading

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OTRS Group announces first help desk software training course in Colombia

Mar 2016

  OTRS Group, the help desk software giant announces its first training course, for its help desk software OTRS, for clients in Colombia. Starting April 4, 2016 the company will showcase to users how to increase their IT help desk’s efficiency through a dedicated four day programme. Bogotá, Colombia, 22 March, 2016: OTRS Group, the

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Custom Connect Signs Support Software Contract With OTRS Business Solution

Mar 2016

  Customer support software giant OTRS Group announces global connectivity specialist Custom Connect B.V. as its new customer. The Dutch preeminent provider of carrier-neutral, global managed connectivity and infrastructure services chose the customer support software OTRS Business Solution™ over numerous competitors for its high standards and flexibility. Amsterdam, The Netherlands, March 8, 2016: OTRS Group,

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Brazil’s National Network of Education and Research Implements OTRS Business Solution Enterprise for its IT Service Desk

Mar 2016

Help desk software giant OTRS Group announces the acquisition of Brazil’s National Network of Education and Research (RNP) as a new customer. RNP chose OTRS Business Solution Enterprise for its cost-benefit ratio and unlimited licensing. Rio de Janeiro, Brazil, March 07, 2016: OTRS Group, the world’s leading provider of open-source and cloud-based help desk and

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