Release Notes: OTRS::ITSM Module 5s Patch Level 26

December 2017

  December 19, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 26th patch level release of the OTRS::ITSM Module 5s. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Release Notes: OTRS::ITSM Module 4 Patch Level 28

December 2017

  December 19, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 28th patch level release of the OTRS::ITSM Module 4. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Release Notes: OTRS MasterSlave 6 Patch Level 2

December 2017

  December 19, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 6 Patch Level 2.   Please note, that from now on we will only officially support OTRS 4, OTRS 5

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Release Notes: OTRS Survey 6 Patch Level 2

December 2017

  December 19, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of OTRS Survey 6 Patch Level 2. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and

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Release Notes: OTRS TimeAccounting 6 Patch Level 2

December 2017

  December 19, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the module OTRS TimeAccounting 6 Patch Level 2. Please note, that from now on we will only officially support OTRS 4, OTRS 5 and

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Release Notes: OTRS FAQ 6 Patch Level 2

December 2017

  December 19, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the module OTRS FAQ 6 Patch Level 2. Please note, that from now on we will only officially support versions OTRS 4 and OTRS

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Security Advisory 2017-09: Security Update for OTRS Framework

December 2017

  December 05, 2017 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22

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Security Advisory 2017-08: Security Update for OTRS Framework

December 2017

  December 05, 2017 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2020-11-16] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22

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Release Notes: OTRS Business Solution™ 6 Patch Level 2

December 2017

  December 05, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the second patch level release of its OTRS Business Solution™ 6.   Release Details Release name: OTRS Business Solution™ 6 Patch Level 2 Release date: December 05, 2017 Release

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Release Notes: OTRS 6 Patch Level 2

December 2017

  December 05, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the second patch level release of OTRS 6.     Release Details Release name: OTRS 6 Patch Level 2 Release type: patch level Release date: December 05, 2017 Security

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