Jobs: Your Start at OTRS

We spend a lot of time at work, so our job should be a challenge that, in different ways, encourages us and makes us learn something new every day, and which – above all – is fun to do. Where do you want to start your dream job?

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Marketing

Marketing, the world of lovely texts and colourful images, full of creativity and brainstorming … needs real heroes, as there is hard work concealed behind all the “lovely pretence”: Market analyses, concept development, campaigns and their aesthetic and technical implementation. Because we are demanding. And special. And successful…

…are you the stuff of heroes?

Although we are not currently looking actively for new additions to our team, unsolicited applications are always very much welcome!


 

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Sales

As they say: A good salesman could sell a hotdog to a vegetarian! Our sales managers could (and can) do this, but they don’t want to because they know: our customers need a partner, who will help them to select from our range precisely the best thing for them. To do this needs intuition, solid knowledge, a fine intuition for the needs of the customer and very good communication skills.

Are you such a customer whisperer?

We are looking for:

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Apply for the job you deserve – not for the one you can get!

OTRS is not only world’s leading provider of the open source help desk software, our career opportunities are also highly presentable! Being creator and source code owner of the OTRS product suite we are looking for new team members. Become a part of OTRS and apply now for the position of

Sales Manager (f/m)

The OTRS Sales Manager is first point of contact in all customer requests and plays a key role in our company‘s success:

  • You are part of an international team and attend customer projects from preparation of proposals to the contract conclusion ƒƒ
  • You enable our customers to solve complex challenges with the help of OTRS ƒƒ
  • You maintain business contacts and open up new sales channels

You are goal-oriented, dynamic and enthusiastic? We are sure you also fulfill the following requirements:

  • You hold a bachelor’s degree in Business, Marketing, or related field or equivalent experience
  • Proven experience in software sales, preferably in CRM or enterprise applications
  • Your English language skills are exceptional and you feel at ease in an international environment
  • Working with Microsoft Office applications is part of your daily routine ƒƒ
  • IT Services, Corporate Training, or Help-Desk experience preferred

Logo OTRS Help Desk software and OTRS IT Service Management software

Are you interested? 

Please apply through email at career@otrs.com


 

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Consulting

Around the world, our consultants do for our customers, which we internally call “singing and dancing”: They advise and support our customers in realising complete OTRS projects through to implementation and configuration. They know exactly how, creating the balancing act between high technical competence and humour.

Fancy a career as a singer and dance star?

We are looking for:

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Apply for the job you deserve – not for the one you can get!

OTRS is not only a really attractive Service Management Software, also our career opportunities are extremely gratifying! Being the vendor and world’s leading provider of the open source help desk software, we are currently looking for a new team member taking over tasks of an

Technical Consultant (f/m) – US/Canada

Summary

We are looking for a motivated, enthusiastic individual who is ready to embark on a journey to bring Open Source software to an entire geography, representing OTRS for the United States and Canada. OTRS users regularly download and implement the software for their Help Desk or ITSM solution, but many want to purchase expert consulting services, support, and custom development. OTRS Group, the commercial entity behind the OTRS software package, provides these services globally and has an immediate need for a full-time practitioner to deliver these services in North America.

The ideal candidate loves technology, has plenty of experience in IT, and can both deliver services hands-on, as well as evangelize and sell services. Experience designing, configuring and deploying a wide range of IT systems is vital, and experience in ITSM and Help Desk solutions is critical. The ideal candidate should be an independent, fast learner and able to work across time zones and language barriers.

Responsibilities

  • Give our customers an understanding of our products (OTRS and OTRS ITSM) and at the same time evaluate opportunities for follow-up business.
  • Provide workshops and training for OTRS users and administrators.
  • Manage inbound sales inquiries, preparing and presenting deals.
  • Manage OTRS projects from conceptual design to implementation and configuration.
  • On-board new customers and accounts as well as manage existing accounts.
  • Report to the Vice President of Global Consulting

Qualifications

  • Substantial IT knowledge (including Ticketing and ITSM Systems)
  • Good knowledge of:
    • Linux or Windows (Webservers, Apache, IIS)
    • Process modeling & notation (UML, BPMN, YAWL)
  • Good knowledge of at least one of the following databases: MySQL, Oracle, MS SQL, PostgreSQL
  • Knowledge of directory services (OpenLDAP, MS Active Directory, etc.) as well as SQL and PERL
  • Project management (PMI)
  • Proven experience in working in international projects (US, Latin America, Asia, Europe)
  • Candidate must be willing to travel up to 50% of the time.

Location

You will be working either from your home office or our office in Northern California.

Education

  • Bachelor’s degree from a four-year college or university in Business, IT, or related area.
  • 5-10 years of progressive sales, consulting and customer experience.
    ITIL Certificate (Foundation, Practitioner, Manager).

Logo OTRS Help Desk software and OTRS IT Service Management software

Are you interested?
Please apply through email only at career@otrs.com


 

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Development

Developers develop software. This is not new and sounds a bit one-sided? It isn’t at all, as: our developers work with a multitude of different customers, industries and countries, realise projects and solve problems. And promote that which forms the core of our company: OTRS, state of the art, full of exciting features and functionalities and never finished. By the way: Our developers love daylight!

Curious about software development in the sunshine?

Although we are not currently looking actively for new additions to our team, unsolicited applications are always very much welcome!


 

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Customer Solutions

Others call it support. We call it Customer Solution. Because our team finds solutions for its customer, and is virtually underway like a globetrotter, follow the sun, all around the globe, whenever and wherever technical expertise is needed! Each individual shares his knowledge and is happy to show how you can get the best out of OTRS.

Would you enjoy a virtual world trip?

We are looking for:

GMS

Apply for the job you deserve – not for the one you can get!

OTRS is not only world’s leading provider of the open source help desk software, our career opportunities are also highly presentable! Being creator and source code owner of the OTRS product suite we are looking for new team members. Become a part of OTRS and apply now for the position of

OTRS Service Engineer (f/m)

The OTRS Service Engineer is part of an international team, offering OTRS support to our customers around the world. In this position you can use your technical expertise to:

  • Be central partner and single point of contact for assigned customers
  • Qualify and plan clients‘ service requests in cooperation with colleagues and implement them as planned
  • Create concepts for functional and/or technical tasks related to OTRS products and services

You enjoy combining business and IT in a customer facing role? Then you‘ll for sure also fulfill the following requirements:

  • You have successfully completed an IT specialist education and also bring along experience in the fields of Managed IT Services and Open Source
  • Very good knowledge of LINUX
  • You are a team player with good communication skills who is motivated and determined to shape the future at OTRS
  • Excellent knowledge of English rounds off the requirement profile

Logo OTRS Help Desk software and OTRS IT Service Management software

Are you interested?
Please apply through email only at career@otrs.com


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Finance & Administration

Anyone who gets involved here loves to juggle and organise with numbers. Be it to ensure our cash flow, write and pay invoices or deal with data and deadlines. As with any juggling act, you need the highest concentration, outstanding intuition, an eye for detail and enjoyment in facing new challenges.

Do you have the talent to be a juggler?

Although we are not currently looking actively for new additions to our team, unsolicited applications are always very much welcome!


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Human Resources

The normal personnel manager is a mixture of bureaucrat, nurse, social worker and psychic. Except for the clairvoyant abilities (in recruiting, for example), we are simply different. We ensure that our great colleagues get an increase in the same kind of newbies when they need them. And we are the event managers at OTRS, as we organise the unforgettable OTRS parties! Of course, we undertake all the bureaucratic activities as well, but we can do that standing on our heads.

Are you a clairvoyant who likes standing on their head?

Although we are not currently looking actively for new additions to our team, unsolicited applications are always very much welcome!


 

Find out more about
values & benefits at OTRS

Read more about
philosopy and culture at OTRS

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