Jobs: Your Start at OTRS

We spend a lot of time at work, so our job should be a challenge that, in different ways, encourages us and makes us learn something new every day, and which – above all – is fun to do. Where do you want to start your dream job?

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Marketing

Marketing, the world of lovely texts and colourful images, full of creativity and brainstorming … needs real heroes, as there is hard work concealed behind all the “lovely pretence”: Market analyses, concept development, campaigns and their aesthetic and technical implementation. Because we are demanding. And special. And successful…

…are you the stuff of heroes?

Although we are not currently looking actively for new additions to our team, unsolicited applications are always very much welcome!


 

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Sales

As they say: A good salesman could sell a hotdog to a vegetarian! Our sales managers could (and can) do this, but they don’t want to because they know: our customers need a partner, who will help them to select from our range precisely the best thing for them. To do this needs intuition, solid knowledge, a fine intuition for the needs of the customer and very good communication skills.

Are you such a customer whisperer?

We are looking for:

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Don’t apply for just any job, apply for the job you deserve!

OTRS is not only world’s leading provider of the open source help desk software, our career opportunities are also highly presentable! Being creator and source code owner of the OTRS product suite we are looking for new team members. Become a part of OTRS and apply now for the position of

Sales Manager (f/m)

The OTRS Sales Manager is first point of contact in all customer requests and plays a key role in our company‘s success:

  • You are part of an international team and attend customer projects from preparation of proposals to the contract conclusion ƒƒ
  • You enable our customers to solve complex challenges with the help of OTRS ƒƒ
  • You maintain business contacts and open up new sales channels

You are goal-oriented, dynamic and enthusiastic? We are sure you also fulfill the following requirements:

  • You hold a bachelor’s degree in Business, Marketing, or related field or equivalent experience
  • Proven experience in software sales, preferably in CRM or enterprise applications
  • Your English language skills are exceptional and you feel at ease in an international environment
  • Working with Microsoft Office applications is part of your daily routine ƒƒ
  • IT Services, Corporate Training, or Help-Desk experience preferred

Logo OTRS Help Desk software and OTRS IT Service Management software

Learn more about our benefits

Are you interested?
Please apply through email at career@otrs.com


 

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Consulting

Around the world, our consultants do for our customers, which we internally call “singing and dancing”: They advise and support our customers in realising complete OTRS projects through to implementation and configuration. They know exactly how, creating the balancing act between high technical competence and humour.

Fancy a career as a singer and dance star?

We are looking for:

Icon_Consulting

Don’t apply for just any job, apply for the job you deserve!

OTRS is not only world’s leading provider of the open source help desk software, our career opportunities are also highly presentable! Being creator and source code owner of the OTRS product suite we are looking for new team members. Become a part of OTRS and apply now for the position of

OTRS Consultant (f/m)

based in the US

Being a Consultant at OTRS couldn‘t be more diverse. You counsel and support our customers in the realization of entire OTRS projects from implementation to configuration. You know exactly how and expertly manage the balancing act of high-level expertise and humor. You optimize business processes, hold workshops and trainings for OTRS user and administrators and convey comprehensive product knowledge. And since our consultants are extremely well-rounded, you also evaluate possibilities for follow-up business and examine the IT landscape of our customers together with our sales team. Sounds like your dream job? Then you‘ll surely also meet the following requirements…

Experience/skill requirements: ƒ

  • College degree in computer science (or comparable education) and initial practical experience in the field of consulting ƒ
  • Deep technical knowledge in the administration of Windows and LINUX distributions as well as knowledge of process modeling (UML, BPMN, YAWL) and web technologies (HTML, XML, AJAX/ Javascript) ƒ
  • Friendly, kind, punctual and eloquent appearance combined with the ability to clearly explain IT-topics to laypersons ƒƒ
  • Ability to work on various projects at the same time, capacity to adjust quickly to new situations ƒƒ
  • Determination and a high-level of personal initiative
  • Certification „OTRS certified Administrator“ is beneficial

What we offer:

  • Diverse and exciting tasks with a wide range of individual responsibility and a high-level of independence ƒƒ
  • The chance to contribute and implement your own ideas ƒƒ
  • A dynamic, international team with strong team spirit and flat hierarchies ƒƒ
  • Modern work equipment (MacBook, iPhone, etc.) as well as a great working atmosphere and regular team events

Logo OTRS Help Desk software and OTRS IT Service Management software

Learn more about our benefits

Are you interested?
Please apply through email only at career@otrs.com


 

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Development

Developers develop software. This is not new and sounds a bit one-sided? It isn’t at all, as: our developers work with a multitude of different customers, industries and countries, realise projects and solve problems. And promote that which forms the core of our company: OTRS, state of the art, full of exciting features and functionalities and never finished. By the way: Our developers love daylight!

Curious about software development in the sunshine?

Although we are not currently looking actively for new additions to our team, unsolicited applications are always very much welcome!


 

GMS

Customer Solutions

Others call it support. We call it Customer Solution. Because our team finds solutions for its customer, and is virtually underway like a globetrotter, follow the sun, all around the globe, whenever and wherever technical expertise is needed! Each individual shares his knowledge and is happy to show how you can get the best out of OTRS.

Would you enjoy a virtual world trip?

Although we are not currently looking actively for new additions to our team, unsolicited applications are always very much welcome!


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Finance & Administration

Anyone who gets involved here loves to juggle and organize with numbers. Be it to ensure our cash flow, write and pay invoices or deal with data and deadlines. As with any juggling act, you need the highest concentration, outstanding intuition, an eye for detail and enjoyment in facing new challenges.

Do you have the talent to be a juggler?

Although we are not currently looking actively for new additions to our team, unsolicited applications are always very much welcome!


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Human Resources

The normal personnel manager is a mixture of bureaucrat, nurse, social worker and psychic. Except for the clairvoyant abilities (in recruiting, for example), we are simply different. We ensure that our great colleagues get an increase in the same kind of newbies when they need them. And we are the event managers at OTRS, as we organize the unforgettable OTRS parties! Of course, we undertake all the bureaucratic activities as well, but we can do that standing on our heads.

Are you a clairvoyant who likes standing on their head?

Although we are not currently looking actively for new additions to our team, unsolicited applications are always very much welcome!


 

Find out more about
values & benefits at OTRS

Read more about
philosopy and culture at OTRS

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