Offices

OTRS Group is the creator of the OTRS product suite and offers consulting, software development, support and managed services for OTRS. Scroll down for contact details of the OTRS Group offices in North America, Europe, Asia and Latin America.

The OTRS Group and its Service Management Solutions

Logo OTRS Open Technology Real Services Help Desk Software and OTRS IT Service Management software

OTRS Group is the vendor and world’s leading provider of the open source OTRS Service Management suite, including the OTRS Business Solution™ and the cloud-based OTRS Business SolutionManaged as well as the OTRS Free software and the ITIL® V3 compliant IT Service Management Module OTRS::ITSM. With subsidiaries in the US, Hong Kong, Singapore, Mexico and Brazil OTRS Group offers Managed Services as well as trainings, service support, consulting, and software development to businesses that want to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett-Packard, Lufthansa, Boeing, Porsche as well as 170,000 other organizations worldwide. OTRS is available in 38 languages, fully responsive and is used by 40 percent of DAX 30 companies.

Skills

  • Creator and global service provider of OTRS
  • OTRS implementation
  • OTRS customization
  • ITIL compliant Services
  • Managed OTRS Services

Solutions

  • OTRS Free
  • OTRS::ITSM Module
  • OTRS Business Solution
  • OTRS Business SolutionManaged

Contact us!

Contact Information

USA

OTRS Inc.
19925 Stevens Creek Blvd.
Cupertino, CA 95014-2358
P: +1 408 549 1717
E: sales@otrs.com
I: www.otrs.com

Europe

OTRS AG Headquarters
Zimmersmühlenweg 11
61440 Oberursel
Germany
P: +49 6172 681988 0
E: sales@otrs.com
I: www.otrs.com

OTRS AG
Bahnhofplatz 1a
94315 Straubing
Germany
T: +49 6172 681988 0
E: sales@otrs.com
I: www.otrs.com

Mexico

OTRS S.A. de C.V.
Av. Insurgentes Sur 863, Piso 7 Of 01
Col. Nápoles
03810 Mexico City, Mexico
P: +52 55 11689664
E: sales@otrs.com
I: www.otrs.com

Hong Kong

OTRS Asia Ltd.
Three Pacific Place
Level 3, 1 Queen’s Road East
Admiralty
Hong Kong
P: +852 5803 5820
E: sales@otrs.com
I: www.otrs.com

Singapore

OTRS ASIA Pte. Ltd.
1 Scotts Road
#21-10 Shaw Centre
Singapore 228208
P: +65 31 636274
F: +65 31 636275
E: sales@otrs.com
I: www.otrs.com

Brazil

OTRS Do Brasil Soluções Ltda.
Av. Paulista, 37 – 4º Andar – Bela Vista
CEP: 01311-902
São Paulo / SP
P: +55 11 41308205
E: sales@otrs.com
I: www.otrs.com

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