Privacy Statement

OTRS Group has created this privacy policy to demonstrate our firm commitment to privacy while visiting our Web site. The following discloses our information gathering and dissemination practices for www.otrs.com (the “OTRS Group Web sites”) and blog.otrs.com (the “OTRS Blog”). OTRS Group reserves the right to update this policy as these sites evolve and new sites are added.

Visits to the North American OTRS Inc. Web Sites

Anyone may visit the OTRS Inc. Web sites and access information while remaining anonymous, and without revealing detailed personal information. However, there are areas of the OTRS Inc. Web sites that are password protected and may require the user to enter personal information in order to gain entry. Any such information is used strictly for user verification purposes only.

Section 508

OTRS Inc. aims to be 508 compliant. Section 508 of the Rehabilitation Act of 1973 requires, with certain exceptions, that our Federal Customers comply with certain accessibility requirements when developing, procuring, maintaining, or using electronic and information technology. OTRS Inc. considers Section 508 standards when designing its offerings. We are also committed to working with our Federal customers as they evaluate their Section 508 compliance.

OTRS Inc.’s Use of Personal Information

OTRS Inc. will endeavor to take appropriate steps to protect the privacy of the information you share with us. Whenever you give OTRS Inc. sensitive personal information, OTRS Inc. will take commercially reasonable steps to establish a secure connection with your web browser. The information we collect may be used to improve the content of our Web sites, customize the content and/or layout of our page for each individual visitor, or for marketing purposes.

Name, Mailing Address and E-Mail Address

Throughout the Web sites, OTRS Inc. collects this personal user information to fulfill orders and requests made on-line. Additionally, on some forms, OTRS Inc. collects this personal information to include users in future OTRS Inc. mailings about products, news, and events.

Telephone Numbers

Telephone numbers collected on forms throughout the site are stored in OTRS Inc.’s databases are used solely for the purpose of verifying requests made on-line.

Personal Information and Third Parties

OTRS Inc. does not provide any personal information obtained through its Websites to third parties.

Cookie Technology

OTRS Inc. uses cookie technology to retain information about site visitors. Cookies are used throughout the site on various forms to retain personal information, such as name, address, phone, etc., so that if the user fills out another form on OTRS Inc.’s site, this information is automatically transferred into the appropriate fields in the new form. OTRS Inc.’s cookies are “client-side,” and are deleted once the user closes his/her browser. If you do not wish to have a cookie used on OTRS Inc.’s site, you may need to alter your settings in your browser. After altering your browser settings, you will be alerted each time a cookie is being activated, and you may choose to reject cookies on a case-by-case basis.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:
Disable Google Analytics

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).

HotJar

This website uses HotJar, a service that analyzes the online behavior and voice of website users by Hotjar Ltd. („Hotjar“) http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). HotJar uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address in an anonymized format) will be transmitted to and stored by Hotjar on servers in Ireland (EU).

The sole purpose of passively collecting Your information is to improve Your experience when using this website.

Through the Hotjar code embedded on our website, the information collected and processed includes Device-specific data.

The following information may be collected related to Your device and browser:

Device-specific data

The following information may be collected related to Your device and browser:

  • device’s IP address (captured and stored in an anonymized format);
  • device screen resolution;
  • device type (unique device identifiers), operating system, and browser type;
  • geographic location (country only);
  • preferred language used to display the Hotjar Enabled Site.

User interactions

  • Mouse events (movements, location and clicks)
  • Keypresses

Log data

For a sampling of visitors, Our servers automatically record information which is collected from Customer Websites and Our Site. This data includes:

  • referring URL and domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the web page;
  • date and time when website pages were accessed.

By using this website, you implicitly accept the terms of the personal data processing policy and authorize us to process the said data in compliance with the objectives stated hereinabove.  You may opt-out from having Hotjar collect Your information when visiting our website at any time by visiting HotJars Opt-out page and clicking ‘Disable Hotjar’. For more detailed information on the privacy and to the terms of please visit https://www.hotjar.com/privacy

CALL US


Start your free trial for
OTRS Business Solution™ Managed


Please provide a business email. Sorry, this does not seem to be a valid email address. We found an existing OTRS-ID for this business email. Please try to log in instead. We found an existing OTRS-ID for this business email which has not been activated. Please contact us. Sorry, this business email is not allowed. Please use your business email. Thank you. Please fill in all required fields. Thank you. This domain name is not allowed. There was an error creating your OTRS-ID. Please try again later. If the error persists, please contact us. [ Error-Code: CustomerUerAdd ] There was an error creating your OTRS-ID. Please try again later. If the error persists, please contact us. [ Error-Code: UndefinedError ]

Already registered at OTRS? Login instead.

By signing up you agree to our
terms and conditions and privacy policy.

Start your free trial for
OTRS Business Solution™ Managed


Unfortuntatly there was an error with the log in. Please try again later. If the error persists, please contact us. [ Error-Code: NoSesssion ] Unfortunately there was an error with the log in. Please try again later. If the error persists, please contact us. [ Error-Code: FreeTrialLimitReached ] The supplied credentials are not valid. Please try again. If you have lost your password, please click the link below. Unfortunately there was an error with the log in. Please try again later. If the error persists, please contact us. [ Error-Code: UndefinedError ]

Forgot your password?

Back

Start your free trial for
OTRS Business Solution™ Managed


Please enter your OTRS-ID. You will receive an email with instructions to reset your password.

Back

Password requested


Error sending the email. [ Error-Code: SendMail ]

You will receive an email with instructions to reset your password soon.

Start your free trial for
OTRS Business Solution™ Managed


This domain is unfortunately not allowed or already in use. Please try another one. Please enter a domain name. Your session has timed out. Please log in again. Your session has timed out. Please log in again. Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceCreation ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistration ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceSetRegistrationData ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistrationDataUpdate ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceUpdateRegistrationData ]

Please choose the domain name you'd like to use.

.managed-otrs.com
Back

Activating OTRS-ID


Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: MissingValue ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: NotExistingOTRSID ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: InvalidToken ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: CustomerUserUpdate ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: NoSession ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: FreeTrialLimitReached ]

Your OTRS-ID is being activated...

Thank you


We've sent you an email with a confirmation link. Please click it to validate your business email so we can set up your free trial for OTRS Business Solution™ Managed.

Confirmation successful


This domain is unfortunately not allowed or already in use. Please try another one. Please enter a domain name. Your session has timed out. Please log in again. Your session has timed out. Please log in again. There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceCreation ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistration ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceSetRegistrationData ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistrationDataUpdate ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceUpdateRegistrationData ]

You have successfully confirmed your business email. Please choose the domain name you'd like to use.

.managed-otrs.com

Thank you


We're now setting up your free trial for OTRS Business Solution™ Managed. Please check your business email in approximately 10 minutes.

Do you really want to exit?


If you cancel the free trial registration process now, you will have to start over. Do you really want to close?

 Yes, I want to leave

By continuing to use the site, you agree to the use of cookies. More information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close