Always in view:
emails and inquiries from your customers

Individual ticket numbers allow for organized and efficient responses. The ticket system prioritizes and routes reminders, ensuring inquiries are not overlooked.

 

Quicker access to experts

Complex inquiries are routed to the appropriate recipients, ensuring your customers get the fastest and most accurate response.

 

Questions efficiently answered

Standardized reply templates not only save time but also ensure that high quality, targeted responses address customer questions.

 

Available 24/7

The customer portal includes useful information and FAQs to quickly answer inquiries made outside of regular business hours.

 

All customer info at a glance

Ticket history shows all prior communication, ensuring the Service Team has all relevant information.

 

Fast feedback inspires confidence

Customer inquiries are immediately responded to with a receipt confirmation email. This inquiry acknowledgment will impress and reassure the client that all is well. Inquiries directed to Customer Service are clearly recorded and tracked.

More quality through measurable performance

Reports on ticket processing times are valuable tools to help improve service quality.

 

Prioritization made easy

Configuration schemes easily prioritize special customers and fast-track different service categories – a real value-add for anyone who wants satisfied premier customers.

 

 

Compatibility as a principle

Whether on a laptop, tablet or mobile device, OTRS is compatible with all current browsers and devices. Customers can access the ticketing system from anywhere; no special hardware is necessary.

 

 

References

The impressive functionality does what it promises – OTRS is simply unbeatable at every price point.

Customer service solutions from OTRS are benefiting the following companies:

 

 

Advantages:

High performance solution for a high volume concurrent customer service environment

Fast response by email, phone and live chat

CTI-Integration

Knowledge center and customer self-service portal

Customer survey feature

Comprehensive reporting

 

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