OTRS in Major Latin American Expansion

Opens Mexico City HQ and Jalisco Development Lab; Names Managing Director for Latin America

 

May 5, 2010 — OTRS, the world’s leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, today announced the opening of its new Mexico City headquarters and Jalisco development lab, together with the appointment of Alejandro Torres Padilla as the Managing Director for its Latin American operations.

 

“Our new operations in Mexico under Mr. Torres Padilla’s leadership will make significant contributions to the worldwide adoption of open source Service Management solutions,” said André Mindermann, CEO of OTRS. “Our new lab in Jalisco will speed the development of new OTRS releases, while our new consulting and support operations in Mexico City will open channels to Latin American customers and serve as a base for our growing regional strategic partnerships.”

 

“OTRS is already generating a lot of excitement in Latin America, as it offers one of the most affordable and versatile IT Service Management and Help Desk solutions in the market,” said Alejandro Torres Padilla, Managing Director of OTRS Latin America. “Our new headquarters and development facilities ensure that customers in our region will have world-class service and support for their OTRS deployments.

 

The company’s latest OTRS::ITSM 2.0 release provides the first open source, ITIL-compatible change management solution, earning Pink Elephant’s PinkVERIFY TM certification of ITSM compliance. The new software provides efficient and reliable changes to various configuration items, such as setting up new employees with a laptop, telephone, and network access, implementing new systems and equipment, upgrading licensed software, and complying with new government regulations.

 

About OTRS

OTRS is the world’s leading provider of open source Service Desk solutions, available in 27 languages and used by over 80,000 corporate groups worldwide. The company grew out of the community project OTRS.org (http://www.otrs.org). Founded in Germany in 2003, OTRS has offices in Europe and South America, as well as its North America headquarters in Cupertino, California. OTRS enterprise support includes process design, application support, implementation, integration, customization, training, and OTRS managed services.

 

The core OTRS product is a help desk system that supports efficient and intuitive logging, processing, and communicating of incidents & service requests by customers and service staff. OTRS::ITSM provides the first open source ITIL V3-compatible enterprise IT service management (ITSM) solution. For more information on OTRS products and services, or to become a software contributor or development sponsor, please visit www.otrs.com.

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