Further Trainings

Soft Skills for IT

In recent years a change has taken place in the IT departments of companies: they are no longer ‘just’ technicians, but provide their technical performance as a service to customers and/or other departments. This service concept and the related customer orientation, however, makes great demands on technically oriented people. Beyond the technical achievement, an intensive exchange with their customers is expected of them. To succeed, it requires a targeted communication which

  • gives the customer the feeling of being understood and
  • conveyes all informations necessary for rapid problem resolution or order delivery.

Benefits

In our intensive training “Expanding Soft Skills”, IT staff broadens technical and methodological know-how to social skills and communication skills. We include special attention to cooperation between IT departments, projects and external experts. The training is designed for professional practice, based on the development of a professional identity as a competent service provider. Besides imparting knowledge to the issues of customer orientation, communication and conflict management, the focus is on practical application through concrete case studies.

Target Group

  • Software Developers
  • Employees from IT departments

Costs

950 EUR + VAT

Training Contents

  • The IT Expert as a customer-oriented service provider
  • Basis of Communication – The four sides of a message
  • Active listening: what the other wants to tell me and what I understood
  • I- and You- messages, killer phrases: What I better say more different
  • Body language: what my bahvior says about me
  • Questioning Techniques: How do I get a helpful answer?
  • Conflict Management: How to talk to each other anyway

Schedule

2 Days
Start: 9.00am
End: 7.15pm
Lunch break: 1pm – 3pm
Attendance: 6 – 12 people

Team Management

Not only for managers directing a team is a challenging task. Often there are also short-term projects that confront leaders with similar issues. The focus on the one hand and technical tasks to meet deadlines and time limits in the foreground, however, essentially determines the composition of a team, its individual dynamics and dealing with problems and conflicts with a work capacity. Not least, communication skills and motivation are needed to lead a team successfully.

Benefits

Profound Knowledge about group dynamical processes and team development helps you to master different challenges confidently. Starting with the ideal team mixture, you will learn to recognize and analyze conflicts early and to intervene with appropriate measures. You get to know the basics of communication psychology and the ability to motivate.

Target Group

Supervisors and employees, that lead (project) teams. Prior knowledge is not necessary. First experiences in working with teams would be a benefit,

Costs

1,200 EUR + VAT

Training Contents

  • Comparison of  self perception and other peoples’ perception: How do I effect others? What defines me as a leading personality?
  • From I to WE – The basics of theme centralized interaction
  • Forming, Storming, Norming – Phases of a team
  • Conflicts in Teams – Basics of solving conflicts
  • Group types and how you communicate with them and motivate them

Schedule

3 Days
Start: 9.00am (1. day 11:00am)
End: 7.15pm (2. day 8:00pm)
Lunchbreak: 1pm – 3pm
Attendance: 6 – 12 people

Meeting Culture

Meetings are an inherent part of our everyday work. Often they are perceived as a waste of time, inefficient and not very significant. In our seminar we will show methods and strategies to

  • Prepare meetings selectively and efficiently,
  • Go through meetings in time efficient ways
  • Evaluate them and to ensure sustainability and replication of the results.

Benefit

You gain planning certainty in the preparation of meetings and you are able to create a structured and coherent agenda. You know the tasks of a facilitator and you have the knowledge to assert yourself as one and to manage the participants. You will develop practical strategies for tracking decisions and ensuring the sustainability of initiated actions.

Target Group

Employees that conduct, plan and evaluate meetings. No experience is necessary.

Costs

950 EUR + VAT

Training Contents

  • The Truth of the Situation – Does the motive for the meeting match the theme and are the right people and a target chosen
  • Proper preparation helps to save time
  • Presentation to be learned
  • Use of media
  • Dealing with difficult participants
  • Rules and checklists
  • Meeting over! Minutes and schedule control, making the meeting results effective

Schedule

2 Days
Start: 9.00am
End: 7.15am
Lunch break: 1.00pm – 3.00pm
Attendance: 6 – 12 Persons

Time Management

When we have the feeling that we do not have enough time available, this is an indication that we structure our work volume inadequately and set wrong priorities. We feel strained, hounded and unable to distinguish between work and leisure … Good time management is one of the basic skills expected of all employees, but especially of those who work independently.

Benefit

Good management of tasks and events helps us to meet requirements on-time, and at the same time to keep our balance between work and private life. We are more powerful, more motivated and thus more successful.

Target Group

Everyone intending to plan their available time more efficiently, because they wish for more freedom, greater time commitment and a better work-life balance.

Costs

950 EUR + VAT

Training Contents

  • Roles – Values – Priorities
  • Important vs. Urgent
  • Dealing with time traps and time wasters
  • Planning Tools
  • Productivity Pyramid
  • Prioritize – Decide – Postpone?
  • Delegate – a question of confidence and the ability of saying “No”

Schedule

2 Days
Start: 9.00am
End: 7.15am
Lunch break: 1.00pm – 3.00pm
Attendance: 6 – 12 Persons

Coaching

In a (professional) world that increases demands and pressure on their employees by deadlines, speed and globalization, the pressure on the individual is ever-increasing. In many companies, employees are facing tasks and obstacles at the same time, which they find very difficult to cope with. This results in decreased performance and motivation.

In coaching, we support employees solution and goal-orientation. This serves as an instrument for supporting perception, creation and acceleration of processes. At the same time learning and performance can be improved by taking available resources into account.

Our approach is ‘consulting without counsel’ and means that the responsibility remains for themselves remains at our coachees, as we only see ourselves as responsible for the process. The coach helps you to observe closely, to question and to develop new solutions and alternative ways of understanding. By the release of untapped potential, the coachee also acquires better performance and more productivity.

Leadership Coaching

Typical motives for managers in coaching are recurring conflicts, crises and new challenges such as:

  • Tasks and self-perception of the executive
  • Desire to enhance one’s own leadership skills
  • Conflicts within the team: power struggles, acceptance problems, dissatisfaction, ineffective communication
  • Strategic issues and developing vision
  • ME: Supervisor, colleague, human … How does one resolve the role clash?
  • Work-Life Balance
  • Using strengths, reducing weaknesses

Benefit

Coaching unburdens, clarifies, shows alternatives and thus gains perspectives.

Target Group

Leaders who want to change their current situation constructively and in the interests of the company, who want to achieve goals and extend personal strengths.

Dates and Locations

Appointments will be arranged individually. There is the possibility of attending coaching sessions at our offices in Oberursel and Straubing, Germany. For half-or full-day coaching sessions, alternative locations can be arranged.

Costs

The fee will be charged on an hourly basis (60 min.). Prices on request.

 

Group Coaching

In group coaching, the participants will benefit from the guided reflection by the coach, from the experience and feedback of others and also by learning from each other. By valuable insights into the views and behavior of others, the participant receives impressions and ideas for own tasks and questions.

Common themes are:

  • Over- and underload
  • Positioning and assertiveness in the team and the supervisor
  • Conflicts in teams or with colleagues, self-assessment, motivation and performance
  • Behavioral Pattern: when the same errors are made.

Benefit

Coaching unburdens, clarifies, shows alternatives and thus gains perspectives.

Dates and Locations

Appointments will be arranged individually. There is the possibility of attending coaching sessions at our offices in Oberursel and Straubing, Germany. For half-or full-day coaching sessions, alternative locations can be arranged.

Costs

The fee will be charged on an hourly basis (60 min.). Prices on request.

 

 

 

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