Detect and solve security incidents in no time

Security emergencies require a fast reaction time and a clear overview of all shared communication.
OTRS in combination with the STORM-Team’s security expertise provides both.

 

Effectively respond to attacks

 

Malware can seriously cripple IT-security. In case of an attack – task prioritization and clearly assigned responsibilities are a must.

 

Connect security tools

 

A secure environment requires more than just one software. OTRS offers open interfaces to connect detection-, analysis – and monitoring tools as well as information platforms. This exchange of intelligence maximizes productivity and security.

 

Always know what to do

OTRS‘ cyber defense expertise spans across many years. This enables us to address incidents with finley tuned processes and automated workflows.

 

Automatic notifications ensure transparency

 

In case of emergency all internal and external stakeholders must be notified at the right time. This can include employees, managers, business partners – and depending on the severity of the incident, the press, and lawyers. Automatic notification ensures safety and transparency.

 

Encryption safeguards your communication. No snooping.

OTRS is the only system to offer end-to-end encrypted communication.
All emails and ticket notifications are protected and secure.

Access external information with no security risk

Security relevant information such as WHOIS information for IP-addresses or CVE-numbers and check-sums can be safely included and displayed with each ticket summary.

 

Easy and auditable documentation

OTRS meets all legal standards regarding IT security and data protection. Also OTRS connects with every SIEM system (security information and event management) for automated data transfer.
All incidents are recorded on auditable tickets in OTRS.

 

 

Analyze reports and improve

All incidents are included in the OTRS report generator. The IT security team always has an overview of the situation.

 

 

References

With OTRS we reduced the recurring costs of service desk software. The project ROI is very high because the software is now used in different departments, for a wide range of applications – some outside of the security domain.

These companies trust the OTRS corporate security solution.

 

 

 

Your advantages:

Best connectivity via web services to other security tools

Auditable communication trail for tickets, e-mails, chat, and audio-video-telephony

Escalation rules and time frames established with OTRS Advanced Escalations

Rapid employee alerts and warnings with OTRS Dashboard News Widget

Implementation of Playbooks and SOPs

Auditable tracking includes all digital history

 

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