OTRS 设施管理票务系统

设施管理是一个多样化领域,需要一个灵活且具有扩展性的软件支持各种操作和工作流程。然而,其重中之重在于在事件、汽车合用组织以及密钥管理之中实现与客户透明且有效的沟通。OTRS Business Solution™ 作为一个设施管理票务系统,提供一系列功能,可更有效地组织任务,并为其提供智能自动化支持,提升您的服务质量。

 

优势:

 

  • 无需高耗资的超大行业软件
  • 保养管理和汽车合用管理的流程设计
  • 响应式设计实现更高的机动性
  • 透明的事件处理
  • 服务目录和 SLA(服务水平协议)
  • 客户及托管设备数据库
  • 轻松与 SAP 软件或 CAD 系统整合
  • 附加功能可实现灵活扩展
  • 由我们的专家根据您的需求为您特别定制
  • 基于云服务的全套解决方案,为您解决 IT 问题

 

 

 

OTRS 是一款成熟的软件,完全满足了我们几乎所有的要求。不仅如此,OTRS 集团的高品质服务还为我们节省了大量时间和资源。”

Satisfied OTRS customer MAN

Markus Tratz, 项目经理


 

OTRS 配置管理数据库 (CMDB) 中作为配置项的灯具、门以及暖气装置

 

OTRS Business Solution™ 作为设施管理票务系统,通过一个强大的数据库,提升您的工作效率。在此数据库中,所有管理中的设备、机器以及库存都列为配置项 (CI),并可附加详细信息,例如,类别、序列号、备用配件、维护日期等。还可创建配置项 (CI) 组,例如,灯具类、暖气装置类或门类,以实现更佳的结构。当客户报告事件时,扩展搜索功能将定位相关设备,仅需单击便可连接到票单。可修改的状态帮助您轻松识别有故障的或处于保养状态的配置项。灵活的角色概念让您可建立繁复的 OTRS 权限结构用于密钥管理。

 


利用 OTRS 流程管理实现有效的汽车合用管理

 

采用 OTRS Business Solution™ 作为您的设施管理票务系统,您可简化新车或租车的管理或重新组织维修流程,并使用 OTRS 流程管理以及可修改表格中的“汽车类型”或“配置”等字段,将您的汽车合用管理提升到一个新高度。向外部服务供应商或客户自动发送通知,减少员工的工作量并防止发生流程错误或遗漏重要流程步骤。在 OTRS 配置管理数据库 (CMBD) 中,您可以清楚地看到每部车辆的使用情况以及维修情况。您还可以使用“未完成提醒”功能,提醒自己汽车的维修日或保养预约。

 

 


 

 

带聊天、响应式设计和短信通知系统的移动式设备管理

 

OTRS Business Solution™ 及其新功能让您可以在路途中了解并解决事件,不管是特定问题的进一步技术咨询或是在解决问题并将其存档后现场关闭票单。由于本方案的队列结构适应性很强(您可用其绘制邮政编码区域地图),您也可以根据在特定时间内创建的队列票单来规划您的修理路线。OTRS Business Solution™ 的功能可让您更灵活高效地作出反应。

 


 

 

与同事、客户以及外部服务供应商之间的透明交流,且将交流内容进行记录用以审核

 

采用 OTRS Business Solution™ 作为同事间的共享信息收件箱,每位成员均可随时查看并回复客户的问题。每个票单都附有其独有的票单号,所有的跟踪信息都分派到正确的票单下并使用有序且可用于审核的文件保存方式。和您的团队成员共同合作解决事件,通过交换外部通知,向外部服务供应商分派票单或将票单细分成子任务分派给他人。此外,在客户发出大量请求的情况下,您可以使用可自由选择的 OTRS Business Solution™ 的“票单分配”功能,按照准确的资源或能力,自动向同事分配事件。采用 OTRS 作为您的设施管理票务系统,让您的内部和外部交流流程更加透明化。


 

通过客户数据库、问卷调查以及时间定额核算实现一流的客户服务

 

利用 OTRS 客户信息中心分别分配相应的设备和大楼,高效管理多个公司客户及其相关公司客户用户。利用可自由选择的 OTRS Business Solution™ “VIP 客户”功能,您可标记 VIP 客户,并优先处理他们的问题。当您在旅途中时,你可自由选择使用 OTRS Business Solution™ 的“时间定额核算”功能(包括分派发票编号),直接在票单内记录您的工作时间并管理您客户的不同时间定额。成功关闭票单后,自动向客户发送问卷调查,采集有关客户满意度的重要反馈。采用 OTRS Business Solution™ 作为您的设施管理票务系统,实施更加以客户为中心的设施管理。

 


 

提供多种服务并符合客户的 SLA(服务水平协议)

 

向您的客户提供多种完美服务组合,让客户通过自由选择使用 OTRS Business Solution™ 的“客户特定服务”功能(仅显示客户签约的服务项目),便捷地在 OTRS 客户界面将事件分派给正确的服务。此外,您还可以为每项服务设定不同的 SLA(服务水平协议)。当违反 SLA(服务水平协议)的事件即将发生之时,成熟的升级管理系统将自动及时地向您发出警告。由于使用了特有的颜色方案,您可迅速注意到优先事件并解决问题,使其符合 SLA(服务水平协议)。通过使用集成云服务功能“字段选择对话”有效地指引客户,告知客户其选择的服务的 SLA(服务水平协议)或指出其选择了错误的服务。灵活的用途毫无疑问是 OTRS Business Solution™ 作为设施管理票务系统的最大优势。


 

OTRS 更改管理和票务工作流程让维护变得更加简便

 

通过 OTRS Business Solution™ 设施管理票务系统和 OTRS 更改管理功能,您可以及时地使用合理的子任务安排您的维护流程以及维修周期。您可以选择开始日期或结束日期,相应子任务便将自动细分到时间段中。你还可以将所有子任务分配给不同的员工,并可根据特有的颜色方案即时了解维护流程的状态。自由选择使用 OTRS Business Solution™ “票务工作流程”功能,您可以将其他共存的任务与设备维护识别开来。


 

 

外部系统(如 CAD 或 SAP)集成

 

采用 OTRS Business Solution™ 作为您的设施管理票务系统,您可实现多种集成。其中包括通过集成云服务“动态字段数据库”实现来自外部数据库的数据(例如,序列号或房号)可视化和存储以及通过 HTTPS REST 或 SOAP 的 OTRS 通用界面上的网络服务实现 CAD 或 ERP 系统或 SAP Solution Manager 的完全整合。即使是在最复杂的 IT 领域,OTRS 也能开阔您的眼界,让您更高效地管理您的业务流程。


 

OTRS 可以将您的设施管理提升一个档次,您准备好了吗?

CALL US


Start your free trial for
OTRS Business Solution™ Managed


Please provide a business email. Sorry, this does not seem to be a valid email address. We found an existing OTRS-ID for this business email. Please try to log in instead. We found an existing OTRS-ID for this business email which has not been activated. Please contact us. Sorry, this business email is not allowed. Please use your business email. Thank you. Please fill in all required fields. Thank you. This domain name is not allowed. There was an error creating your OTRS-ID. Please try again later. If the error persists, please contact us. [ Error-Code: CustomerUerAdd ] There was an error creating your OTRS-ID. Please try again later. If the error persists, please contact us. [ Error-Code: UndefinedError ]

Already registered at OTRS? Login instead.

By signing up you agree to our
terms and conditions and privacy policy.

Start your free trial for
OTRS Business Solution™ Managed


Unfortuntatly there was an error with the log in. Please try again later. If the error persists, please contact us. [ Error-Code: NoSesssion ] Unfortunately there was an error with the log in. Please try again later. If the error persists, please contact us. [ Error-Code: FreeTrialLimitReached ] The supplied credentials are not valid. Please try again. If you have lost your password, please click the link below. Unfortunately there was an error with the log in. Please try again later. If the error persists, please contact us. [ Error-Code: UndefinedError ]

Forgot your password?

Back

Start your free trial for
OTRS Business Solution™ Managed


Please enter your OTRS-ID. You will receive an email with instructions to reset your password.

Back

Password requested


Error sending the email. [ Error-Code: SendMail ]

You will receive an email with instructions to reset your password soon.

Start your free trial for
OTRS Business Solution™ Managed


This domain is unfortunately not allowed or already in use. Please try another one. Please enter a domain name. Your session has timed out. Please log in again. Your session has timed out. Please log in again. Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceCreation ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistration ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceSetRegistrationData ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistrationDataUpdate ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceUpdateRegistrationData ]

Please choose the domain name you'd like to use.

.managed-otrs.com
Back

Activating OTRS-ID


Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: MissingValue ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: NotExistingOTRSID ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: InvalidToken ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: CustomerUserUpdate ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: NoSession ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: FreeTrialLimitReached ]

Your OTRS-ID is being activated...

Thank you


We've sent you an email with a confirmation link. Please click it to validate your business email so we can set up your free trial for OTRS Business Solution™ Managed.

Confirmation successful


This domain is unfortunately not allowed or already in use. Please try another one. Please enter a domain name. Your session has timed out. Please log in again. Your session has timed out. Please log in again. There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceCreation ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistration ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceSetRegistrationData ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistrationDataUpdate ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceUpdateRegistrationData ]

You have successfully confirmed your business email. Please choose the domain name you'd like to use.

.managed-otrs.com

Thank you


We're now setting up your free trial for OTRS Business Solution™ Managed. Please check your business email in approximately 10 minutes.

Do you really want to exit?


If you cancel the free trial registration process now, you will have to start over. Do you really want to close?

 Yes, I want to leave

By continuing to use the site, you agree to the use of cookies. More information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close