OTRS Asia Ltd. winning new Partner in China

New Partner in China: Xi’an Dian Tong Software Co., Ltd.


Oberursel, JAN 30, 2017 +++ OTRS Asia Ltd., part of the OTRS Group wins Xi’an Dian Tong Software Co., Ltd. as new certified OTRS Partner in Chinas mainland. The OTRS Gruppe, the vendor and world’s leading provider of the open source helpdesk software „OTRS“ and the supplementary IT-Service Management Modul „OTRS::ITSM“, as well as the cloud-based and on premis solutions the OTRS Business Solution™, will continue to successfully expand in the growing chinese market through the partnership with Xi’an Dian Tong Software Co., Ltd.

Udo Kampelmann, Managing Director Asia Pacific, announced with great pleasure the cooperation between Xi’an Dian Tong Software Co., Ltd. and OTRS Asia Ltd.: „Bo Feng, General Manager of Xi’an Dian Tong Software Co., Ltd. and his team will support us with their excellent market knowledge and very good OTRS product knowledge in our expansion activities“ The new OTRS certified Partner from the centrally located city Xi’an in the chinese province Shaanxi has been well-established for a long time on the chinese market. In addition Xi’an Dian Tong Software Co., Ltd. gathered extensive product experience through customizations of the open source help desk software tot he needs of chinese customers. OTRS Asia Ltd. sees great potential for the expansion activities through the partnership Mutual understanding, sincerity, good communication and high efficiency are the cornerstones of our business relationship. I am looking forward to a successful development of this strategic cooperation, “commented Kampelmann on the cooperation between OTRS Asia Ltd. And Xi’an Dian Tong Software Co., Ltd.

About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open source OTRS Service Management Suite. The OTRS Group consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS ASIA Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong) and OTRS Do Brasil Soluções Ltda. (Brazil). The OTRS product suite includes the OTRS Service Desk Software and the ITIL® V3-compliant, PinkVERIFY™-certified IT Service Management Module OTRS::ITSM and, expanding upon the former, the OTRS Business Solution™ and the cloud-based OTRS Business SolutionManaged for professional use in business environments. OTRS is available in 38 languages and is used by more than 170,000 companies worldwide to increase the efficiency of their service management while saving costs and resources with an integrated solution. The OTRS Group is the source code owner and supports companies around the globe with its solutions. Its service portfolio includes process design, implementation, customization, application support, corporate security and OTRS managed services.  Key customers include industry-leading companies and organizations such as Bayer Pharma AG, Toyota, Huawei, Hapag-Lloyd, Lufthansa, Airbus, IBM, Porsche, Siemens, and Banco do Brasil (Bank of Brazil). OTRS is used by more than 40 percent of the DAX 30 companies.

Find out more about OTRS and our services at: www.otrs.com