OTRS Asia Ltd. winning new Partner in China

New Partner in China: Xi’an Dian Tong Software Co., Ltd.


Oberursel, JAN 30, 2017 +++ OTRS Asia Ltd., part of the OTRS Group wins Xi’an Dian Tong Software Co., Ltd. as new certified OTRS Partner in Chinas mainland. The OTRS Gruppe, the vendor and world’s leading provider of the open source helpdesk software „OTRS“ and the supplementary IT-Service Management Modul „OTRS::ITSM“, as well as the cloud-based and on premis solutions the OTRS Business Solution™, will continue to successfully expand in the growing chinese market through the partnership with Xi’an Dian Tong Software Co., Ltd.

Udo Kampelmann, Managing Director Asia Pacific, announced with great pleasure the cooperation between Xi’an Dian Tong Software Co., Ltd. and OTRS Asia Ltd.: „Bo Feng, General Manager of Xi’an Dian Tong Software Co., Ltd. and his team will support us with their excellent market knowledge and very good OTRS product knowledge in our expansion activities“ The new OTRS certified Partner from the centrally located city Xi’an in the chinese province Shaanxi has been well-established for a long time on the chinese market. In addition Xi’an Dian Tong Software Co., Ltd. gathered extensive product experience through customizations of the open source help desk software tot he needs of chinese customers. OTRS Asia Ltd. sees great potential for the expansion activities through the partnership Mutual understanding, sincerity, good communication and high efficiency are the cornerstones of our business relationship. I am looking forward to a successful development of this strategic cooperation, “commented Kampelmann on the cooperation between OTRS Asia Ltd. And Xi’an Dian Tong Software Co., Ltd.

About OTRS Group

OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the on premise and cloud-based versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, Hong Kong, Malaysia, Mexico and Brazil, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 37 languages, offers a fully responsive design to be used on every mobile device, and is used by more than 40 percent of the DAX 30 companies.

Find out more about OTRS and our services at: www.otrs.com