Dashboard News Widget

 

OTRS Feature Dashboard News Widget

Target Groups

  • IT Security
  • Internal & external Communication
  • Human Resources
  • Internal & external IT

Benefits

  • Integrates your company communication in the customer service tool
  • Important information such as product news is always available to agents and can be used immediately in customer contact
  • Company news is clearly structured and centrally available at one place

Functionality

Internal news or information can be added via the administrator interface to appear with the corresponding title and date in the new dashboard-box “Internal News” in the agent interface. A click opens the detailed view of the respective news item, containing the title, content, and creation and change date. The widget can be individually activated or deactivated as an optional box in the agent dashboard. The Dashboard News Widget makes it easier to inform employees regarding events, innovations and offers.

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