Hide/Show Dynamic Fields
- IT services
- Complaint Management
- Supply-Chain Management
- IT support
- Sales & Marketing
- Clarity and transparency for your users
- Flexible configuration of ticket information in the agent and customer interface
- Faster and more accurate entering of information, saving time for your employees and customers
A dynamic field essentially enables the extension of the information stored in a ticket and the individual configuration of your OTRS Business Solution™ or OTRS Business Solution™ Managed. However, dynamic fields can also cause confusion when they appear in the wrong context.
A typical example of an internal IT-department process is the ordering of hardware or software in OTRS. Dynamic fields help structure this order process through drop-down lists.
After choosing the object to be ordered (e.g. hardware), the feature ‘Hide/Show Dynamic Field’ ensures that only appropriate choices will appear in the next step – e.g. screen, keyboard and printer. The dynamic fields defined for software – e.g. word processing, image processing or spreadsheet software – will not be displayed. This feature can be used in the agent and the customer interface of your OTRS Business Solution™ or OTRS Business Solution™ Managed.