OTRS Certification Program

Think OTRS. Be an Expert! Take the advantage of our certification program and be an OTRS native (speaker). The OTRS Academy offers the possibility to become a certified OTRS Admin.

Strengthen your knowledge, be an expert, think OTRS!

Certification Dates: OTRS certified Administrator

Start of exam: 5:30 pm
Duration of exam: 90 minutes

Trainings in Europe 2017

Date Location Language Status
OTRS Expert Training Nov 13 – 14 Oberursel (near Frankfurt a.M.) / DE DE Seats available
OTRS Expert Training Process Management Nov 15 – 16 Oberursel (near Frankfurt a.M.) / DE DE Seats available
OTRS Developer Training (Frontend) Nov 20 – 21 Oberursel (near Frankfurt a.M.) / DE DE Seats available
OTRS Administrator Training Nov 27 – 30 Oberursel (near Frankfurt a.M.) / DE DE Seats available
OTRS Administrator Training Dec 04 – 07 Straubing / DE DE Seats available

Register now:

Dates in Europe 2018

Date Location Language Status
OTRS Administrator Training Jan 25 Straubing / DE DE Seats available
OTRS Administrator Training Feb 08 Oberursel (near Frankfurt a.M.) / DE DE Seats available
OTRS Administrator Training Mar 29 Cologne / DE DE Seats available
OTRS Administrator Training Apr 26 Straubing / DE EN Seats available
OTRS Administrator Training May 17 Straubing / DE DE Seats available
OTRS Administrator Training Jun 14 Berlin / DE DE Seats available
OTRS Administrator Training Jul 12 Oberursel (near Frankfurt a.M.) / DE DE Seats available
OTRS Administrator Training Sep 13 Hamburg / DE DE Seats available
OTRS Administrator Training Oct 25 Oberursel (near Frankfurt a.M.) / DE EN Seats available
OTRS Administrator Training Dec 06 Straubing / DE DE Seats available

Dates in North America 2017

Date Location Language Status
OTRS Administrator Training Dec 14 Toronto / CAN EN Seats available

Dates in North America 2018

Date Location Language Status
OTRS Administrator Training Mar 15 Phoenix, Arizona / USA EN Seats available
OTRS Administrator Training tba. Richmond, Virgina / USA EN Seats available

Dates in Latin America 2018

Date Location Language Status
OTRS Administrator Training Mar 08 tba. / Costa Rica ES Seats available
OTRS Administrator Training Mar 23 São Paulo / BR PT Seats available
OTRS Administrator Training Jun 22 Rio de Janeiro / BR PT Seats available
OTRS Administrator Training Jul 07 tba. / Mexico ES Seats available
OTRS Administrator Training Sep  06 tba. / Mexico ES Seats available
OTRS Administrator Training Sep  14 São Paulo / BR PT Seats available
OTRS Administrator Training Sep  21 Fortaleza / BR PT Seats available
OTRS Administrator Training Nov  09 Curitiba / BR PT Seats available

Dates in Asia 2017

Date Location Language Status
OTRS Administrator Training Oct 21 Shenzhen CN Seats available
OTRS Administrator Training Nov 11 Shanghai CN Seats available
OTRS Administrator Training Dec 09 Beijing CN Seats available

FAQ

  • Our certificate supports your perception as an expert
  • It increases your reputation as a specialist
  • The certificate is a benefit for your references
  • It assures a standardized level of knowledge within the team

The certification costs $325 / 250€.

The exam lasts 90 minutes.

You have the possibility to take the test either in German or English.

Our exam consists both of multiple choice questions. With the multiple choice questions single and multiple answers are possible. The questions will be offered through an online platform. Depending on the difficulty level you receive between one and three points per question.

The following categories are part of the exam:

  • OTRS Terminology & Usage
  • OTRS Installation
  • Authorization Concepts
  • Administration Tasks
  • Implementing Business Logics (= PostmasterFilters, Generic Agents, event-based Notifications, ACLs)
  • Filesystem / Shell
  • Configuration (= Config.pm und SysConfig)
  • OTRS Process Management

Ideally, you attend the OTRS Administrator Training. We also recommend at least 6 months of experience as an OTRS Administrator.

Deadline for registration is one week prior to examination date.

You will be informed about your result via email. If your examination has been successfully completed you will receive your certificate a few days later by post.

Yes, you can retake the examination at any time and without any waiting period.

The certificate is always issued on the current OTRS release and will therefore not lose its validity.

 

 

 

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