OTRS Certification Program
Think OTRS. Be an Expert! Take the advantage of our certification program and be an OTRS native (speaker). The OTRS Academy offers the possibility to become a certified OTRS Admin.
Strengthen your knowledge, be an expert, think OTRS!
Certification Dates: OTRS certified Administrator
Start of exam: 5:30 pm
Duration of exam: 90 minutes
Dates in Europe
|Mar 30||Cologne / DE||DE|
|Apr 27||Straubing / DE||EN|
|May 11||Straubing / DE||DE|
|Jun 22||Berlin / DE||DE|
|Aug 31||Oberursel (near Frankfurt a.M.) / DE||DE|
|Sep 21||Hamburg / DE||DE|
|Oct 12||Straubing / DE||EN|
|Nov 09||Oberursel (near Frankfurt a.M.) / DE||DE|
|Dec 07||Straubing / DE||DE|
Dates in North America
|Apr 27||Houston, TX /USA||EN|
Dates in Latin America
|May 15||Bogotá / CO||ES|
|Sep 15||Mexico City / MX||ES|
Dates in Asia
|Apr 15||Shenzhen / China||CN|
|May 13||Shanghai / China||CN|
|Jun 10||Beijing / China||CN|
|Jul 08||Shenzhen / China||CN|
|Aug 12||Shanghai / China||CN|
|Sep 09||Beijing / China||CN|
|Oct 21||Shenzhen / China||CN|
|Nov 11||Shanghai / China||CN|
|Dec 09||Beijing / China||CN|
- Our certificate supports your perception as an expert
- It increases your reputation as a specialist
- The certificate is a benefit for your references
- It assures a standardized level of knowledge within the team
The certification costs $325 / 250€.
The exam lasts 90 minutes.
You have the possibility to take the test either in German or English.
Our exam consists both of multiple choice questions. With the multiple choice questions single and multiple answers are possible. The questions will be offered through an online platform. Depending on the difficulty level you receive between one and three points per question.
The following categories are part of the exam:
- OTRS Terminology & Usage
- OTRS Installation
- Authorization Concepts
- Administration Tasks
- Implementing Business Logics (= PostmasterFilters, Generic Agents, event-based Notifications, ACLs)
- Filesystem / Shell
- Configuration (= Config.pm und SysConfig)
- OTRS Process Management
Ideally, you attend the OTRS Administrator Training. We also recommend at least 6 months of experience as an OTRS Administrator.
Deadline for registration is one week prior to examination date.
You will be informed about your result via email. If your examination has been successfully completed you will receive your certificate a few days later by post.
Yes, you can retake the examination at any time and without any waiting period.
The certificate is always issued on the current OTRS release and will therefore not lose its validity.