进一步 开源票务请求系统 OTRS

有了活跃的社区,OTRS 才能保持活力。无论是编辑了整页的代码,或者发现了一个 bug,或者用新的翻译来充实 OTRS – 每一项反馈都很有帮助,并让 OTRS 越来越好。现在就加入我们,成为全球 OTRS 社区的一员。

检查代码

OTRS 源码根据 Affero 通用公共许可协议 (AGPL v3) 发布,因此可供免费下载。OTRS 源码托管在 git 资源库中,允许记录基于少数社区开发人员的所有工作和所做的更改,这些开发人员通常与 OTRS 开发人员密切合作。

您需要合适的工具才能从知识库中下载代码。一旦工具安装完成:

GIT 检查

OTRS 框架和一些 OTRS 免费版功能可以在 Github (http://otrs.github.io) 中找到。同时,您还能找到检查说明和一款知识库查看器。

 

开发人员邮件列表

点击此处订阅开发人员邮件列表,联系其他 OTRS 开发人员。

 

报告 Bug

Bug 报告是完善 OTRS 及其衍生产品的一种重要方法。指出发布版本和功能中的 bug,确保以准确、完整、可复制的方式描述故障。这些报告将帮助修复 bug,完善 OTRS。

 

本地化

了解如何帮助翻译当前版本的 OTRS、OTRS::ITSM 功能或者任何 OTRS 免费版功能。

 

本地化邮件列表

点击此处订阅本地化邮件列表,与其他本地化供应商探讨更新和新翻译。

 

验证您的已开发功能

为了确保我们的用户和客户 OTRS 系统的安全,我们与 OTRS Verify 一起发布了一套可靠的验证流程。在这套流程中,我们必须对每一款用于提 升票单请求系统 OTRS 的外部软件进行检查。检查合格后授予其 OTRS Verify 其标志。由于这是一项额外的工作,因此我们将对您的验证提出合理的报价。请在我们的手册中了解更多有关 OTRS Verify 的信息。

提出功能建议

加入我们,在这里提出您的功能建议或功能改善建议:

 

为功能投入资金

我们的一些最好的功能是在一位或多位客户的资金帮助下开发的。此处功能列表中的功能需要感兴趣的客户的资金支持,这些功能将作为 OTRS Business Solution™ 的自由选择功能开发。对于 OTRS 客户来说,这些功能的移植是免费的,并且很可能在下一次重大版本发布中整合到 OTRS 免费版的核心内。届时,包括您在内的每个人都将从中受益,因为提高了兼容性,功能将随着每一次的版本发布自动升级。联系我们的销售团队 (sales@otrs.com) 索要报价。进

 

阅读我们的社区博客

向我们的开发人员和咨询人员咨询,全面、深入了解 OTRS。

 

CALL US


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