ENAV S.p.A.

OTRS supports service desk of ENAV’s security operation scenario with reliable tracking options and report functionality.

ENAV is the Italian air navigation service provider, ensuring safety and reliability 24/7 for 1.8 million flights yearly from the control towers of 43 airports and 4 area control centers. With a workforce of 4,200, the company provides air navigation services to its numerous customers: airlines flying in Italian airspace. ENAV uses OTRS for improving its information security processes and the activities of its Security Operation Center.

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Company

 

OTRS Solution

OTRS Business Solution™ PROFESSIONAL

 

Tickets per month

900

 

Approx. staff using OTRS

70

 


 

Customer
Requirements

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  • Intuitive to use
  • Source code availability
  • Integration possibilities with  other systems

Impact of
OTRS Business Solution™

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  • Users think more globally about the consequences of their work
  • Improved and faster internal activities of the Security Operation Center
  • Reliable statistics for management reporting
  • Easy search in the ticket history

Why
OTRS?

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“We chose OTRS because it is easy to patch and integrate with other security systems via well documented APIs. Another big pro is how easy it is to acquire the skills for managing the whole system internally, from the creation of very complex processes to day-to-day operations.”

– Giovanni Mellini, security engineer at ENAV S.p.A. –

 

CALL US


Latin America+52 55 1168 9664