OTRS Business Solution™ Managed – More than a hosted service management cloud solution

While others just provide you with a hosted service management solution and self serviced technical resources, we start off designing your cloud based OTRS Help Desk software or your cloud based OTRS IT Service Management software environment in close collaboration with you. We cover you effectively with professional administration services, additional consulting, training and support.

Our incredibly attractive package will convince you!

True mobility

Usable for all your mobile devices
SMS Notification System
Operation in High Availability Environments
Basic Features with > 1,400 Configuration possibilities
Up to 44 freely selectable Features

Maximum service – minimal effort

Expert Implementation
Secure operation
Professional Administration
Reliable response & resolution times
Automated Updates

Play it safe!

ISO 27001-certified data center
SSL encryption
2-Factor Authentication
Full daily backup
Firewall & Security Management

Discover the perfect bundle of software & service:


Price US$ 499/416,25 € US$ 1,665/1,300 € from US$ 4,390/from 3,490 €
Additional costs for monthly billing US$ 60/50 € US$ 120/100 € US$ 180/150 €
+ One-time Setup fee US$ 1,999/1,500 € US$ 0/0 € US$ 0/0 €

SMS Messaging Packages

Small Medium Large
SMS 10,000 20,000 50,000
Price US$ 1,699/1,499 € US$ 3,199/2,799 € US$ 5,999/5,299 €

Discounts & optional Services

Discount on Custom OTRS Developments 5 % 10%
Discount on Migration of OTRS Custom Developments 5 % 10 % 15 %
Discount on Consulting day-rate 20 % 30 %
Discount on Public OTRS Trainings 30 % 60 % 100 %
Scheduled On-site Consulting Visits Optional Optional Optional
Discount on OTRS Trainings On-site Optional Optional Optional
Scheduled OTRS Environment and Performance Reviews Optional Optional Optional


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