Release Notes: OTRS 4 Patch Level 21

 

January 24, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 21st patch level release of OTRS 4.

 

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

 

 

Release Details

  • Release name: OTRS 4 Patch Level 21
  • Release date: January 24, 2017
  • Release type: patch level

What’s New

  • Improved the support data collection to work without an internal web request.

 Bug Fixes

  • Bug#12421 – Wrong out of office state in statistics.
  • Bug#12516 – Error when next state is not set and state is disabled in AgentTicketPhoneCommon.
  • Bug#12512 – https RSS feeds don’t use the proxy.
  • Bug#12471 – out of office time calculation wrong if user time zone differs from OTRS default.
  • Bug#12480 – Bulk function ignores queues <-> agent/role permissions. Thanks to S7 (PR#1590).
  • Bug#12486 – Return-path is set to “<>” instead of having SMTP-From identical to Mailheader-From.
  • Bug#12464 – Customer History table is still visible even though no selected customer users.
  • Bug#12473 – Banner cannot be disabled in the customer interface.

The detailed ChangeLog can be found at: https://github.com/OTRS/otrs/blob/rel-4_0_21/CHANGES.md.

 

 Important for Upgrading

  • From a previous version of OTRS 4:
    • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise, the system may not work.
  • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.

 

Browser Support

  • JavaScript is required to use OTRS.

These browsers are not supported:

  • Microsoft Internet Explorer before version 8
  • Firefox before version 10
  • Safari before version 5

Please note that OTRS 5 will not support Internet Explorer 8 and 9.

We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

 

 Download

Download the latest release with your OTRS-ID – Your personal all-round account

Your benefits:

  • free promotion specials
  • free access to our knowledge database to solve problems
  • stay informed with our OTRS newsletter and manage your newsletter subscription
  • contact us more easily and keep track of your requests

If you already have login information to our OTRS Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

 

 Professional Services

OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.

 

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 Community Support

Leverage the various OTRS Community sources to get involved: