Release Notes: OTRS Business Solution™ 6

 

November 21, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of its OTRS Business Solution™ 6.

 

Release Details

  • Release name: OTRS Business Solution™ 6
  • Release date: November 21, 2017
  • Release type: stable

     

    Bug Fixes

    • Fixed: Contact with data autocomplete dynamic field is not working correctly (bug#13334).
    • Fixed: Customer user address book doesn’t work in AgentTicketSMS (bug#13324).
    • Added feature for integrating chat in web pages.
    • Added new ready-to-run processes.

    How to Update

    • The OTRS Business Solution™ offers you the comfort of a simple one-click update. Every time a new patch level release is available, you will see a notification in the header. To update, just click the link displayed there and follow the instructions on the next page.

    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 8
    • Firefox before version 10
    • Safari before version 5

    Please note that OTRS 6 will not support Internet Explorer 8 and 9.

    We recommend using the latest version of your browser because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.