Release Notes: OTRS::ITSM Module 4 Patch Level 20

 

December 13, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 20th patch level release of the OTRS::ITSM Module 4.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

 

 

Release Details

  • Release name: OTRS::ITSM Module 4 Patch Level 20
  • Required OTRS release: OTRS 4 Patch Level 20 or higher
  • Release date: December 13, 2016
  • Release type: patch level

     

    Important for Upgrading

    • From a previous version of OTRS 4:
      • Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
    • From OTRS 3.3.x: Please consult our admin manual for detailed instructions.

     

    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 8
    • Firefox before version 10
    • Safari before version 5

    We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

     

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    If you already have login information to our OTRS Portal, you also have an OTRS-ID (email-address). Please, log in as usual https://portal.otrs.com/otrs/customer.pl You can find the current releases in the section “Download“ If your password is not accepted, please use the „Forgot password“-link, so we can send you a new password.

    If you do not have an OTRS-ID, you can register for free at https://portal.otrs.com/otrs/customer.pl#Signup

    If you don’t want to use the benefits of an OTRS-ID, you may proceed with the Public Download

     

    Professional Services

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