Release Notes: OTRS::ITSM Module 4 Patch Level 20
December 13, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 20th patch level release of the OTRS::ITSM Module 4.
Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.
Important for Upgrading
- From a previous version of OTRS 4:
- Make sure you run bin/otrs.RebuildConfig.pl after the upgrade so that the configuration is refreshed. Otherwise the system may not work.
- From OTRS 3.3.x: Please consult our admin manual for detailed instructions.
These browsers are not supported:
- Microsoft Internet Explorer before version 8
- Firefox before version 10
- Safari before version 5
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OTRS Group, the source code owner, provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.