Release Notes: OTRS::ITSM Module 5s Patch Level 16

 

January 24, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the sixteenth patch level release of the OTRS::ITSM Module 5s.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

 

 

Release Details

  • Release name: OTRS::ITSM Module 5s Patch Level 16
  • Required OTRS release: OTRS 5s  or higher
  • Release date: January 24, 2017
  • Release type: patch level

     

     

    Important for Upgrading

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    • For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).

    Bug Fixes

    • Bug# 12476 – AgentITSMSLAZoom.tt uses same variable Data.CreateByName for “created by” and “changed by”.

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