Release Notes: OTRS::ITSM Module 5s Patch Level 14

 

November 01, 2016 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the OTRS::ITSM Module 5s.

Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

 

 

Release Details

  • Release name: OTRS::ITSM Module 5s Patch Level 14
  • Required OTRS release: OTRS 5s  or higher
  • Release date: November 01, 2016
  • Release type: patch level

     

    What’s New

    • New action in ITSMConfigurationManagement to delete a config item
    • Extended console command in ITSMConfigurationManagement to delete old versions of config items
    • New ConfigItemDelete-Operation in GenericInterface for ITSMConfigurationManagement
    • New feature in ITSMConfigurationManagement to set the state of a config item automatically when linked to tickets with a special type
    • Better performance for ITSMConfigurationManagement by improved caching mechanism
    • Configurable columns for linked services, changes and work orders (a similar feature already exists for config items)

     

    Important for Upgrading

    • Please refresh your repository listing via the package manager and choose install/upgrade from the online repository section.
    • For installations without internet access, please download the package from our FTP server and install it via the package manager (bundle package installation).

     

    Browser Support

    • JavaScript is required to use OTRS.

    These browsers are not supported:

    • Microsoft Internet Explorer before version 10
    • Firefox before version 10
    • Safari before version 5

    We recommend to use the latest version of your browser, because it has the best JavaScript and rendering performance. Dramatical performance varieties between the used browsers can occur with big data or big systems. We are happy to consult you on that matter.

     

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