OTRS Software Solutions
Workflows to drive ROI throughout the enterprises. OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. OTRS software solutions are the perfect choice for companies of any size.
Customizable Software
OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
Solutions
Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)
Support for your IT department with automated, ITIL4-compliant processes
Automate office management processes with our software solution
Support your HR team with numerous processes, such as application or leave management
The solution for fast security orchestration, automation, and incident response
If it supports you instead of hindering you, then it is configured correctly.
Sebastian Erb, Head of the Process Operation and Further Development Working Group in the ISBJ Unit.
Above all, we wanted to go live with a global solution very quickly, and OTRS made this possible: It only took 12 weeks from the day we chose OTRS to its productive start.
Andreas Szameit, EMEA Service Delivery Manager at Mitel
In the seven years we’ve been using OTRS as a contract customer, we’ve only had positive experiences. We really appreciate the reliable and competent support.
Georg Rölli, Head of IT Operations at Livit AG
The mobile accessibility and improved search functions have been huge improvements for our team. We're really able to work faster and handle customer requests on-the-go now.
Alexandra John, Director of Customer Relations
OTRS has helped us provide better service to our customers while improving our internal processes and optimizing our resources. We couldn't be more pleased with the results and look forward to continuing to use OTRS to support our business growth and success.
Markus Brucher, Senior Manager 1st & 2nd Level Support Global Service
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