OTRS Software Solutions
OTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment. OTRS software solutions are the perfect choice for companies of any size.
Customizable Software
OTRS is flexible and customizable software with out-of-the-box solutions for all service management needs.
Solutions
Boost customer satisfaction very rapidly – never miss requests, lower the response time (MTTR)
Support for your IT department with automated, ITIL4-compliant processes
Automate office management processes with our software solution
Support your HR team with numerous processes, such as application or leave management
The solution for fast security orchestration, automation, and incident response
If it supports you instead of hindering you, then it is configured correctly.
Sebastian Erb, Head of the Process Operation and Further Development Working Group in the ISBJ Unit.
I previously used OTRS, and the difference between what it was then and what it is now, is huge. It's come a long way.
Sam Franklin, Facilities Manager
Today, we were able to receive demand, track and manage requests and authorizations, and navigate among the 15 business units responsible for the solution. Our response time is a critical factor, and OTRS ensures that requests do not disappear or go unanswered.
Jesaias Arruda, Infrastructure Manager at Bemol.
The mobile accessibility and improved search functions have been huge improvements for our team. We're really able to work faster and handle customer requests on-the-go now.
Alexandra John, Director of Customer Relations
With OTRS, we have chosen a long-term solution, because the software grows with our requirements, it's flexible and adaptable.
Florian Hinse, graduate in business administration and assistant to the management.
Previous
Next