Your Business Solution – OTRS Best Practice Editions

OTRS Best Practice Editions allow you a perfect start because OTRS is tailored to your business size and budget. Our OTRS experts take care of the implementation and configuration of your OTRS Help Desk software and OTRS IT Service Management software and will train your employees. Even after your system is up and running we will provide a reliable backup with professional support from the creators of OTRS.

 

OTRS Help Desk Edition

 

Professional
Basic Enterprise
OTRS Best Practice Edition Basic for small businesses
Max. Agents: 10
OTRS Best Practice Edition Basic for middle seized businesses
Max. Agents: 50
OTRS Best Practice Edition Basic for large businesses
Max. Agents: 50+
Start now ! Start now ! Start now !
All Plans include the following: Conceptional Design, Installation & Configuration, Discount on migration of custom developments, a service contract with professional support from our Service Desk, Use of the solution in 33 languages.
Green plus icon Review & Optimization
Green plus icon Key User Training
Green plus icon 3 days Administrator Training Green plus icon 4 days Administrator Training
Green plus icon Emergency Phone Support (Business Hours) Green plus icon Emergency Phone Support
Green plus icon 5 % Discount on migration of custom developments Green plus icon 10 % Discount on migration of custom developments
Professional updates Professional updates
2 exclusive OTRS Feature Add-Ons 5 exclusive OTRS Feature Add-Ons free choice of all OTRS Feature Add-Ons
20 service requests per contract term 50 service sequests per contract term Unlimited number of service requests per contract term
Service Level Window (SLW):
Mon. – Fri. 9 a.m – 5 p.m
Excluding Holidays
Service Level Window (SLW):
Mon. – Fri. 8 a.m – 8 p.m
Excluding Holidays
Service Level Window (SLW):
24/7/365
Including Holidays

 

You want  to know more about our OTRS Help Desk Best Practice Editions?  Read here our OTRS Help Desk Best Practice Edition brochure

 

OTRS::ITSM Edition

 

Professional
Basic Enterprise
OTRS Best Practice Edition Basic for small businesses
Max. Agents: 10
OTRS Best Practice Edition Basic for middle seized businesses
Max. Agents: 50
OTRS Best Practice Edition Basic for large businesses
Max. Agents: 50+
Start now ! Start now ! Start now !
All Plans include the following: Conceptional Design, Installation & Configuration, Discount on migration of custom developments, a service contract with professional support from our Service Desk, Use of the solution in 33 languages.
Green plus icon Change Builder Training and CMDB Design
Green plus icon Review & Optimization
Green plus icon Key User Training
Green plus icon 3 days Administrator Training and 1 day ITSM Administrator Training Green plus icon 4 days Administrator Training and 1 day ITSM Administrator Training
Green plus icon Emergency Phone Support (Business Hours) Green plus icon Emergency Phone Support
Green plus icon5 % Discount on migration of custom developments Green plus icon 10 % Discount on migration of custom developments
Professional updates Professional updates
2 exclusive OTRS Feature Add-Ons 5 exclusive OTRS Feature Add-Ons free choice of all OTRS Feature Add-Ons
20 service requests per contract term 50 service sequests per contract term Unlimited number of service requests per contract term
Service Level Window (SLW):
Mon. – Fri. 9 a.m – 5 p.m
Excluding Holidays
Service Level Window (SLW):
Mon. – Fri. 8 a.m – 8 p.m
Excluding Holidays
Service Level Window (SLW):
24/7/365
Including Holidays

 

You want to know more about our OTRS::ITSM Best Practices Editions? Read here our OTRS::ITSM Best Practices Edition brochure