OTRS Open Source Help Desk Software and IT Service Management software – Download

OTRS comprises the leading Open Source Help Desk software OTRS Help Desk and the leading Open Source ITIL(R)V3 certified IT Service Management software OTRS::ITSM. OTRS is licensed under the Affero General Public License V3 (AGPL) that ensures you can download, install, use, and modify the software at no cost.

Unfortunately in that case we can not offer you support from our OTRS experts. To get your questions answered by the community please use

If you want to use OTRS professionally, we recommend our OTRS Best Practice Editions

OTRS::ITSM Stable Releases

Bundle

OTRS::ITSM 3.3.6

General Catalog

OTRS::ITSM General Catalog 3.3.6

Change Management Module

OTRS::ITSM ChangeManagement 3.3.6

Configuration Management Module

OTRS::ITSM Configuration Management 3.3.6

Core

OTRS::ITSM Core 3.3.6

Incident Problem Management Module

OTRS::ITSM IncidentProblemManagement 3.3.6

Service Level Management Module

OTRS::ITSM ServiceLevelManagement 3.3.6

Import/Export

OTRS:.ITSM ImportExport 3.3.6

For older releases

Search our archive here

Free OTRS Feature Add-Ons

Stable Releases

OTRS iPhone App

OTRS iPhoneApp 1.1.1 (Download in the Apple iTunes Store)

OTRS iPhoneHandle 1.3.1

FAQ Module

FAQ 2.3.2

Survey Module

Survey 2.3.2

TimeAccounting Module

TimeAccounting 2.3.2

SystemMonitoring Module

SystemMonitoring 2.5.2

MasterSlave Module

MasterSlave 1.4.2

 

Online Demo: OTRS Help Desk

Use our online demos to experience the powerful features of OTRS Help Desk. Choose from two different options to explore OTRS Help Desk. The online demos will be reset every 2 hrs. The reset process takes 10 seconds and the system will not be available for login during this period.

Standard OTRS Help Desk demo

Access an online demo of OTRS Help Desk with all features that you get when you download the standard OTRS Help Desk in its current release.

Extended OTRS Help Desk demo

Access an online demo of OTRS Help Desk that has been extended by powerful OTRS Feature Add-Ons. They are exclusively available to our Best Practice Edition customers and are not included in a standard OTRS download. Test the following OTRS Feature Add-Ons:

 

Did you enjoy the test? – Start now and enjoy our Best Practice Editions

 

Role Description Demo
Service Agent
2nd and 3rd Level
As a 2nd or 3rd level service agent, you are part of the service & support organization and responsible for a certain group of objects or services. Incidents need to be classified and analyzed to provide the customer with an appropriate solution. Standard Demo:
Try OTRS 3.3
Login
Extended Demo:
Try OTRS 3.2
Login
Service Manager As a service manager, the system provides you with extended rights and control mechanisms in order to manage the service & support organization. Standard Demo:
Try OTRS 3.3
Login
Extended Demo:
Try OTRS 3.2
Login
Customer As a customer, you typically interact with the system by e-mail, telephone or customer web frontend. Recording incidents and service requests is as easy as classifying or tracking them. Standard Demo:
Try OTRS 3.3
Login
Create a ticket by email
View the Public FAQ Frontend
Extended Demo:
Try OTRS 3.2
Login

Online Demo: OTRS::ITSM

Use our online demo to experience the powerful features of OTRS::ITSM.

The OTRS::ITSM online demo lets you take the lead and obtain a comprehensive view of the system and its features. To assure an operational system, the online demo will be reset every 2 hrs. The reset process takes 10 seconds and the system will not be available for login during this period.

Role Description Demo
Service Agent
(2nd / 3rd Level)
As a 2nd level service agent, you are part of the service & support organization and responsible for a certain group of objects or services. Incidents need to be classified and analyzed to provide the customer with an appropriate solution. Login with this role
Service Manager As a service manager, the system provides you with extended rights and control mechanisms in order to manage the service & support organization. Login with this role
Change Manager The Change Manager’s role is set up to enable you to create Change Management forms and workflows. NOTE: After the successful login please click on the icon “Change Manager” to proceed. From the Change Manager screen, you can click on New and apply a predefined template or create your own change request and workflow. Login with this role
Config Item Manager The Configuration Item Manager’s role is set up to enable you to manage the various Configuration Items in the CMDB. NOTE: After the successful login please click on the icon “Config Item” to proceed. From the “Config Item” screen, you can click on the various Class types and add new items or edit the configurations and see the version history of the item changes. Login with this role
Customer As a customer, you typically interact with the system by e-mail, telephone or customer web frontend. Recording incidents and service requests is as easy as classifying or tracking them. Log in with this role (as Sean)
Log in with this role (as Sara)
Create a ticket by email
View the Public FAQ Frontend

Managed OTRS Free-Trial

You are looking for a way to make your service management work more efficiently without investing your own IT resources? Then Managed OTRS is the right solution for you. We offer a 30-Day Free Trial of Managed OTRS for you to see that this is everything you ever looked for – without any obligations or charges.

Just login with your OTRS-ID and create a new instance.

Managed OTRS is the cloudbased solution of OTRS help desk software