What is OTRS?

Open Technology

OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.  

Real Services

As vendor of OTRS the OTRS Group offers a wide range of services to provide you with an OTRS solution that will make your Service Management and your Customer Service stand out. All of our customers enjoy professional consulting, trainings, custom development and support. 


Check out how OTRS supports your business!

Maximum Service - minimal effort!

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IT-Service Management and customer service in an incredibly attractive package! Light and fast implementation. Managed by the OTRS-Experts.

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Your benefits with OTRS

A proven allrounder

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For Help Desk, IT Service Management, Process Management, Change Management and more.

High flexibility

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Add extra functionality just as you need it – with a large set of freely, selectable features.

A professional team

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Enjoy a perfectly designed and configured ticketing system and be trained as an OTRS expert.

Support

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Profound troubleshooting and reliable software updates - All included.


OTRS is available in

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languages


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At hidden champions, in middle-sized companies & world-famous corporations


OTRS Services are used by

companies worldwide

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OTRS Business Solution™ Managed


Please provide a business email. Sorry, this does not seem to be a valid email address. We found an existing OTRS-ID for this business email. Please try to log in instead. We found an existing OTRS-ID for this business email which has not been activated. Please contact us. Sorry, this business email is not allowed. Please use your business email. Thank you. Please fill in all required fields. Thank you. This domain name is not allowed. There was an error creating your OTRS-ID. Please try again later. If the error persists, please contact us. [ Error-Code: CustomerUerAdd ] There was an error creating your OTRS-ID. Please try again later. If the error persists, please contact us. [ Error-Code: UndefinedError ]

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Unfortuntatly there was an error with the log in. Please try again later. If the error persists, please contact us. [ Error-Code: NoSesssion ] Unfortunately there was an error with the log in. Please try again later. If the error persists, please contact us. [ Error-Code: FreeTrialLimitReached ] The supplied credentials are not valid. Please try again. If you have lost your password, please click the link below. Unfortunately there was an error with the log in. Please try again later. If the error persists, please contact us. [ Error-Code: UndefinedError ]

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This domain is unfortunately not allowed or already in use. Please try another one. Please enter a domain name. Your session has timed out. Please log in again. Your session has timed out. Please log in again. Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceCreation ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistration ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceSetRegistrationData ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistrationDataUpdate ] Unfortunately there was an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceUpdateRegistrationData ]

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Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: MissingValue ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: NotExistingOTRSID ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: InvalidToken ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: CustomerUserUpdate ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: NoSession ] Unfortunately there was an error activating your OTRS-ID. Please try again later or contact us if the error persists. Thank you. [ Error-Code: FreeTrialLimitReached ]

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This domain is unfortunately not allowed or already in use. Please try another one. Please enter a domain name. Your session has timed out. Please log in again. Your session has timed out. Please log in again. There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceCreation ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistration ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceSetRegistrationData ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: SystemRegistrationDataUpdate ] There was unfortunately an error while creating your instance. Please try again later. If the error persists, please contact us. Thank you. [ Error-Code: InstanceUpdateRegistrationData ]

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