What is OTRS?

Open Technology

OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.  

Real Services

As vendor of OTRS the OTRS Group offers a wide range of services to provide you with an OTRS solution that will make your Service Management and your Customer Service stand out. All of our customers enjoy professional consulting, trainings, custom development and support. 

Combined to an outstanding OTRS Business Solution™

Get the whole package! The OTRS Business Solution™ is designed for professional business environments and combines a first class help desk software full of exclusive features and reliable top-notch support - Available on premise and as carefree cloud solution Read more...

Maximum Service - minimal effort!


IT-Service Management and customer service in an incredibly attractive package! Light and fast implementation. Managed by the OTRS-Experts.


Your benefits with OTRS

A proven allrounder


For Help Desk, IT Service Management, Process Management, Change Management and more.

High flexibility


Add extra functionality just as you need it – with a large set of freely, selectable features.

A professional team


Enjoy a perfectly designed and configured ticketing system and be trained as an OTRS expert.



Profound troubleshooting and reliable software updates - All included.

OTRS is available in




At hidden champions, in middle-sized companies & world-famous corporations

OTRS Services are used by

companies worldwide