Security Advisory 2017-05: Security Update for OTRS Business Solution™

October 2017

  October 17, 2017 — Please read carefully and check if the version of your OTRS system is affected by this vulnerability. Please send information regarding vulnerabilities in OTRS to: security@otrs.org PGP Key pub 2048R/9C227C6B 2011-03-21 [expires at: 2017-08-20] uid OTRS Security Team <security@otrs.org> GPG Fingerprint E330 4608 DA6E 34B7 1551 C244 7F9E 44E9 9C22

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Release Notes: OTRS Business Solution 5s Patch Level 21

October 2017

  October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the twentyfirst patch level release of its OTRS Business Solution™ 5s.   Release Details Release name: OTRS Business Solution™ 5s Patch Level 21 Release date: October 17, 2017 Release type:

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Release Notes: OTRS Business Solution 4 Patch Level 8

October 2017

  October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the eight patch level release of its OTRS Business Solution™ 4.     Release Details Release name: OTRS Business Solution™ 4 Patch Level 8 Release date: October 17, 2017

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Release Notes: OTRS 6 Beta4

October 2017

  October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the fourth beta release of OTRS 6.     Release Details Release name: OTRS 6 beta4 Release type: beta Release date: October 17, 2017 New Features in OTRS 6

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Release Notes: OTRS::ITSM Module 6 Beta2

October 2017

  October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the second beta release of the OTRS::ITSM Module 6. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following

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Release Notes: OTRS FAQ 5 Patch Level 10

October 2017

  October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the release of the module OTRS FAQ 5 Patch Level 10. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5

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Release Notes: OTRS Survey 5 Patch Level 5

October 2017

   October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the fifth patch level release of OTRS Survey 5. Please note, that from now on we will only officially support versions OTRS 4 and OTRS 5 and following versions.

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Release Notes: OTRS TimeAccounting 5 Patch Level 8

October 2017

  October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the eight patch level release of the module OTRS TimeAccounting 5. Please note, that from now on we will only officially support OTRS 4, OTRS 5 and following versions.

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Release Notes: OTRS SystemMonitoring 5 Patch Level 2

October 2017

   October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the second patch level release of the SystemMonitoring module 5 for OTRS 5. Please note, that from now on we will only officially support OTRS 3.3, OTRS 4 and following

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Release Notes: OTRS MasterSlave 5 Patch Level 11

October 2017

   October 17, 2017 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the eleventh patch level release of the OTRS MasterSlave module 5.   Please note, that from now on we will only officially support OTRS 4, OTRS 5 and

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