Business + IT = SUCCESS
IT is fundamental – successful companies depend on it. Intelligent ITSM improves all business processes and offers safe, reliable and user-friendly solutions.
A fast response is good for business
IT service speed is essential. Automated processes ensure fast solutions – and the best results.
More transparency for the complex infrastructure
OTRS displays your IT service catalogue, including all related infrastructure components. If there is a problem, the impact is validated and the service desk can provide accurate updates.
Shorten downtime, minimize costs
In case of a system failure, methodical and structured processes are extremely helpful. Costly breakdowns are quickly fixed and all service employees are informed.
Compliant and auditable
Compliant processes increase security. Standardized procedures, documented case histories, and customized reports provide full auditability support – bring on the next audit!
Increase service desk efficiency
The ticket system delivers all relevant employee and IT infrastructure information. Requests are automatically assigned to the right service agent. Efficient and fast.
ITIL – Best-Practice for certified security
Rigourously tested and certified processes ensure safety. OTRS supports all IT Infrastructure Library (ITIL v3) requirements and best practices):
- Incident Management
- Problem Management
- Service Asset & Configuration Management
- Change Management
- Request Fulfilment
- Knowledge Management
Above all, the free configuration options are great – OTRS offers a lot of flexibility.
Christina Wartisch, Total Quality Manager at Olympus Europe
These companies trust in IT Service Management solutions of OTRS
Pre-defined procedures support ITIL’s best practices
The integrated process engine displays all business and ITIL processes
OTRS is scalable and adjusts to all requirements: from the one-man shop to the multi-national company
Seamless integration: Information is gathered and shared across various systems via pre-defined web services. Customized integration is possible through the generic interface