Business + IT = SUCCESS

IT is fundamental – successful companies depend on it. Intelligent ITSM improves all business processes and offers safe, reliable and user-friendly solutions.

A fast response is good for business

IT service speed is essential. Automated processes ensure fast solutions – and the best results.

More transparency for the complex infrastructure

OTRS displays your IT service catalogue, including all related infrastructure components. If there is a problem, the impact is validated and the service desk can provide accurate updates.

Shorten downtime, minimize costs

 

In case of a system failure, methodical and structured processes are extremely helpful. Costly breakdowns are quickly fixed and all service employees are informed.

Compliant and auditable

Compliant processes increase security. Standardized procedures, documented case histories, and customized reports provide full auditability support – bring on the next audit!

Increase service desk efficiency

The ticket system delivers all relevant employee and IT infrastructure information. Requests are automatically assigned to the right service agent. Efficient and fast.

ITIL – Best-Practice for certified security

Rigourously tested and certified processes ensure safety. OTRS supports all IT Infrastructure Library (ITIL v3) requirements and best practices):

  • Incident Management
  • Problem Management
  • Service Asset & Configuration Management
  • Change Management
  • Request Fulfilment
  • Knowledge Management

 

 

References

Above all, the free configuration options are great – OTRS offers a lot of flexibility.

These companies trust in IT Service Management solutions of OTRS

 

Your benefits:

Pre-defined procedures support ITIL’s best practices

The integrated process engine displays all business and ITIL processes

OTRS is scalable and adjusts to all requirements: from the one-man shop to the multi-national company

Seamless integration: Information is gathered and shared across various systems via pre-defined web services. Customized integration is possible through the generic interface

 

 

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