OTRS Free – The Flexible Open Source Service Management Software

OTRS is one of the most successful and long-lasting open source projects in the area of help desk and IT service management worldwide. More than 5,000 active community members improve the service management software with every release by reporting bugs, adding self-developed improvements or new functionalities, and maintaining and extending the 37 supported languages. Thanks to the open source code that is constantly reviewed by the manufacturer and the community, the open source software OTRS is not only more secure than proprietary software but also more flexible. This is evidenced by 150,000 installations in different industry sectors such as IT & telecommunications, government, healthcare, manufacturing, education and consumer products.


Established since:
















Software available in:

37 languages


Test OTRS Free Online


Not sure if you want to download OTRS? No problem. Just test OTRS Free and the OTRS::ITSM Module here with our online demo and get a first impression of the basic functionalities of this open source service management software.

Download & Install OTRS Free


The open source version of OTRS speeds up your service management! Download OTRS Free here at no cost and find helpful information regarding installation, system requirements, releases and the license.

Further Develop OTRS Free


Help us improve OTRS! Here you will learn everything about how to report bugs, add or revise translations, and contribute code to the open-source service management software, as well as how you can get features you developed certified by us.