OTRS Products – Free Open-source Software and Professional Business Software Solutions

Open Source Software OTRS and professional business software solution OTRS Business Solution™

 

Created as an open source software, OTRS has always been popular with discoverers and adventurers. Not surprising, as the ticket system can be downloaded at no cost and tested and run freely. For these brave souls, willing to set sail on their own and navigate uncharted waters, the modular structure of OTRS Free – with its more than 1,000 configuration possibilities and open software architecture – offers endless customization and integration  possibilities – up to turning it into a powerful IT service management tool. On the other hand, if you are using the software in your business, you might not have time for doing research in community forums, and experimenting can come at a high price. That’s why we offer captains and shipping companies alike our enhanced and rock-solid OTRS Business Solution™ with additional business features, implementation services, training seminars and all the support an experienced and dedicated crew can offer.

OTRS Free

Features

OTRS Business Solution

Open-source software   Professional software solutions for companies
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Chat
Included in Service Contract of OTRS Customer Service software
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Ticket Timeline View
Included in Service Contract of OTRS Customer Service software
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Overview of article attachments in a ticket
Included in Service Contract of OTRS Customer Service software
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Display of data from external databases within the ticket
Included in Service Contract of OTRS Customer Service software
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Contact With Data
Included in Service Contract of OTRS Customer Service software
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Selection assistant pop-up for SLAs
Included in Service Contract of OTRS Customer Service software
Included in Service Contract of OTRS Customer Service software
Enterprise Level Service Desk
Included in Service Contract of OTRS Customer Service software
Included in Service Contract of OTRS Customer Service software
Process Management
Included in Service Contract of OTRS Customer Service software
Included in Service Contract of OTRS Customer Service software
ITSM with

Incident / Problem Management
Service Level Management
Change Management
CMDB

Included in Service Contract of OTRS Customer Service software
   
Included in Service Contract of OTRS Customer Service software
Customer Database
Included in Service Contract of OTRS Customer Service software
Included in Service Contract of OTRS Customer Service software
Self Service/customer portal
Included in Service Contract of OTRS Customer Service software
Included in Service Contract of OTRS Customer Service software
Statistics
Included in Service Contract of OTRS Customer Service software
Included in Service Contract of OTRS Customer Service software
Knowledge Database
Included in Service Contract of OTRS Customer Service software
Included in Service Contract of OTRS Customer Service software
Survey
Included in Service Contract of OTRS Customer Service software
Included in Service Contract of OTRS Customer Service software
Time Accounting
Included in Service Contract of OTRS Customer Service software
Download or test OTRS Free now More about OTRS features More about OTRS Business Solution

 

 

 

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Freely selectable
OTRS Business Solution Features™

 
  • Ticket Workflows

 
  • Time Accounting Quota

 
  • Advanced Escalations

 
  • Ticket Allocation

 
  • and many more

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Included service contract

 
  • Regular, professional software updates
 
  • Reliable response and solution times
 
  • Access to our expert know-how
 
  • Access to webinars
   

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Implementation services

 
  • Evaluation
 
  • Configuration
 
  • Implementation

 
  • Migration
 
  • Training
 
  • Discount on custom development
 
  • Review and Optimization