OTRS Products – Free Open-source Software and Professional Business Software Solutions

Created as an open source software, OTRS has always been popular with discoverers and adventurers. Not surprising, as the ticket system can be downloaded at no cost and tested and run freely. For these brave souls, willing to set sail on their own and navigate uncharted waters, the modular structure of OTRS Free – with its more than 1,000 configuration possibilities and open software architecture – offers endless customization and integration  possibilities – up to turning it into a powerful IT service management tool. On the other hand, if you are using the software in your business, you might not have time for doing research in community forums, and experimenting can come at a high price. That’s why we offer captains and shipping companies alike our enhanced and rock-solid OTRS Business Solution™ with additional business features, implementation services, training seminars and all the support an experienced and dedicated crew can offer.

OTRS Free

 

The flexible Do-It-Yourself solution for open source OTRS fans

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OTRS Business Solution

 

The feature-boost for your  professional business

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OTRS Business SolutionManaged

The full-service package: Hosted &
administrated by our OTRS experts

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OTRS Business Solution™ Managed


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